Richpanel vs CloTech Chat

Richpanel is Customer Service App built for DTC brands. Thousands of merchants use Richpanel to provide great customer service on all channels. The mobile app is designed for support agents to provide customer service on the go and to not miss even on Here’s what you can do with the Richpanel mobile app: 1. All conversations in one place Manage customer conversations from Facebook, Instagram, email, and live chat from one place. 2. Reply faster with macros & templates. Save time with pre-filled answers with Macros (customer name, product name, etc.) 3. Quick gestures Reply to, close, archive, or snooze tickets with easy, intuitive gestures. 4. See customer & order data See customer profile, order history, and tracking details next to each ticket. 5. Resolve faster with your team Users can assign tickets and create private notes on tickets for better collaboration Richpanel helps brands like Thinx, Pawz, Protein Works, and 1500+ DTC brands deliver stellar customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget. Richpanel has robust integration with all the major cart platforms such as Shopify, Shopify Plus, Magento, Magento Enterprise and WooCommerce. We also support custom cart platforms using API connectors. Richpanel fits right into your tech stack. We have native integrations with over 20+ E-comm solutions including AfterShip, ReCharge, Attentive, Returnly, Yotpo, Loop Returns, Smile.io, Postscript, and StellaConnect.

CloTech Chat is the companion admin app for the CloTech Chat WordPress plugin. live chat plugin. Manage visitor conversations, track analytics, and stay on top of your site — right from your phone. LIVE VISITOR CHAT See who's on your website in real time and reply to conversations instantly. Send photos and files, use canned replies for common questions, and see delivery/read receipts on every message. MULTI-SITE SUPPORT Manage multiple WordPress sites from one app. Every site is monitored at once, so you never miss a message no matter which site it comes from — tap a notification and the app jumps straight to the right site and conversation. VISITOR ANALYTICS See daily, weekly, and monthly visitor trends, where your traffic is coming from (direct, organic search, social media), which countries visitors are browsing from, and what devices they're using. Compare any period against the one before it. STAY ORGANIZED Archive resolved conversations, search past chats, and pick up right where you left off across devices. PUSH NOTIFICATIONS Get notified the moment a new visitor arrives or sends a message — even when the app is closed. CloTech Chat requires the CloTech Chat plugin installed on WordPress. site, and an active license.