CarChat24 vs CDK CRM

Connect with your online vehicle shoppers who reach out via chat, SMS​ ​text or even Facebook Messenger. The top-performing chat provider has released the absolute​ ​best chat app in the auto industry. This live chat app is incredibly robust and puts a powerful​ ​communication​ ​tool in the hands of dealer staff. It has been custom engineered for iPhone and iPod Touch to harness the power of SignalR technology, with all the key functions of the desktop chat operator console. It includes a detailed chat screen, pre-written responses, comprehensive lead​ ​info screen that pushes information to CRM and email, and a view of current visitors on the dealer website. Live chat​ ​operators can specify their hours of availability, and we also include visitor tracking and history​ ​pages, as well as mobile app chat statistics and analytics. Users​ ​can swipe and tap to interact with website visitors. The app is very customizable for operator preferences, and puts powerful CarChat24 tools like Carfax, an extensive knowledge base, and even emojis at the operator’s fingertips. Pre-written scripts are organized into logical​ ​categories for quick access and easily selected to insert into the conversation. Powerful monitoring tools allow the operator to see key details about guests, including location, IP address, country flag, icon for browser type, number of pages visited, and even an icon to​ ​indicate if the visitor is returning.​ ​Keep all your chat conversations at your fingertips with full details, and track basic statistics​ ​and analytics on the move.​ ​All the lead features of the desktop and browser chat consoles have been built in. Auto​ ​capture of email addresses and phone numbers​ ​is included, as well as the ability to submit a​ ​lead into CRM, email, and SMS notifications. The app monitors chat requests even when it is​ ​not running, and is compatible with iPhone 5s and newer devices running iOS 10 or later.

Welcome to the completely redesigned, all-new CDK CRM mobile app. Built from the ground up, this modern platform replaces the legacy "CDK Modern Retail CRM" mobile app to provide automotive dealership professionals with a faster, more intuitive, and highly responsive workflow. Empower your sales team to step away from the desktop and close deals right from the showroom floor or out on the lot. Whether you are managing incoming internet leads, tracking showroom ups, scanning customer driver's licenses, or detailing a trade-in, the new CDK CRM app delivers the power of your dealership’s desktop CRM into a secure, mobile-first experience. What’s New & Upgraded: • Performance Boost: Built on an entirely new architecture for faster page loads and real-time syncing with your Desktop CRM. • Streamlined UI: A modernized, clean user interface designed to reduce clicks and help you manage your pipeline with ease. • Advanced Scanning: Effortlessly capture customer data with an improved dual-sided driver’s license scanner and an integrated vehicle VIN scanner for trade-ins. • AI Summary: Instantly digest customer activity history, notes, and lead details, allowing your sales team to catch up on an opportunity in seconds before making a call or walking out to the showroom floor. Core Features: • "My Day" Dashboard: Track your daily appointments, recent messages, and scheduled follow-ups at a single glance. • In-Showroom Experience: Desking a deal has never been more mobile. Guide your customers from introduction to final numbers without ever leaving their side. Seamlessly capture their vehicle of interest, evaluate and scan trade-in details, securely upload required documents, capture credit applications, and present real-time quotes—all directly from the showroom floor or out on the lot. Important Note for Existing Users: This app replaces the legacy "CDK Modern Retail CRM" app. Please download this new version and log in using your active dealership single sign-on (SSO) credentials to experience the next generation of dealership retail management. Transform how you connect with car shoppers. Download the new CDK CRM mobile app today.