CarChat24

CarChat24

Live Chat Support And Services

6 ratings
5 reviews
Free

Details

  • Released
  • Updated
  • May 27, 2022
  • January 15, 2025
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About

Facilitate real-time communication with online vehicle shoppers through chat, SMS, and Facebook Messenger. This robust tool empowers dealership staff with essential functions like pre-written responses, lead information capture, and visitor analytics directly on their mobile devices.

Live chat, SMS, and Facebook Messenger integration
Pre-written response scripts
Comprehensive lead information capture
Real-time visitor tracking and analytics
Customizable operator preferences
CRM and email submission
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What's New in CarChat24

0.4.16

January 15, 2025

Performance and stability improvements

User reviews

Horrible

This application is horrible and the service is awful.

Needs improvement

Inconsistent notifications for chat leads. Overall dissatisfied with chat 24 compared to other sources our store has used in the past. Few seconds to take over a chat, seems impossible to take over from an agent once it rolls.

Disappointed and dissatisfied

I have found the app to be inadequate for my needs. It frequently malfunctions, including issues with message notifications that don’t correspond with actual messages and a lack of timely notifications. The app’s performance issues have rendered it ineffective for its intended purpose, particularly in generating leads. As it stands, it occupies valuable space on my phone without delivering any useful functionality. I hope that future updates will address these issues to improve its reliability and usefulness.
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Terrible

Every time I try and open a chat it bugs out and I miss it to someone else.

Terrible app. Fix your software. Our dealerships pay you enough I’m sure. Wish we switched back to chat365.

Barely works

Barely works

Response from developer

Hi Brandog123, We are very sorry to see you having issues with our app. Can you please describe what went wrong for you. Your feedback will help us improve the app. Thank you.

Developer apps

FAQ

What is CarChat24 used for?

CarChat24 is a business application designed for automotive dealerships to manage live chat, SMS, and Facebook Messenger conversations with online vehicle shoppers. It helps staff engage with potential customers and capture leads.

What devices is CarChat24 compatible with?

CarChat24 is compatible with iPhone and iPad devices running iOS 10 or later. It requires an iPhone 5s or newer.

How often is CarChat24 updated?

The latest version of CarChat24 is 0.4.16, and it was last updated on January 15, 2025. This indicates a relatively active development cycle.

What is the user rating for CarChat24?

CarChat24 has a user rating of 1.8 stars based on 6 ratings. This suggests that current users have expressed significant dissatisfaction.

Does CarChat24 offer any integrations with other business tools?

Yes, CarChat24 can push lead information to CRM systems and send notifications via email and SMS. It also integrates with tools like Carfax and an extensive knowledge base.

Can CarChat24 capture customer contact information automatically?

Yes, CarChat24 includes auto-capture functionality for email addresses and phone numbers from website visitors.

Is CarChat24 suitable for managing multiple chat conversations simultaneously?

CarChat24 provides a detailed chat screen and allows operators to manage conversations on the go, keeping all chat details at their fingertips. It is designed to put key functions of the desktop console into a mobile format.

Does CarChat24 monitor chat requests when the app is not actively running?

Yes, the application monitors chat requests even when it is not running in the foreground, ensuring that no inquiries are missed.