DataONE FSM vs myCiena

The DataONE FSM mobile app offers a convenient way for field service technicians to remotely access site, equipment, jobs and task related information when performing field service activities. Technicians can update the status of work orders, enter service notes, capture documentation and record signatures while on-site. The app offers a fresh and intuitive user experience making it one of the best ways to manage your projects and jobs. Features : Some of the key features offered by the DataONE FSM mobile app are: • Work Calendar – See all jobs assigned to you in one central location. • Route Mapping – Provides directions to site locations. • Offline Capabilities enable you to keep track of work progress even when not connected. • Online instructions for the work being performed. • Use your device’s camera to take pictures and attach them directly to the work being performed. • Use intuitive dynamic forms directly in the app for a more streamlined approach. • Capture client signatures.

As a Ciena customer, you can use the myCiena mobile app to create, update, and track technical support tickets, equipment requests, and engineer dispatches anytime, anywhere. You can save time by using our tools to help troubleshoot issues. Search our extensive knowledge base, see your performance dashboards, troubleshoot with a live engineer via chat, and much more. Available features include: Create and access technical support tickets Create and access equipment requests Create and access engineer dispatches Chat with a live engineer File transfer protocol (FTP) View performance metrics Access your notifications Search our knowledge base Search our technical publications Virtual Assistant