Capacity vs myhelpdesk.ng

Capacity helps businesses automate support and work processes using powerful AI and Knowledgebase software. Our Concierge chatbot uses your Knowledge Base to provide answers to employee and customer questions. Decrease the number of requests and tickets, while increasing your ability to respond quickly and effectively. The mobile app will give you the ability to: • Interact with the Concierge on mobile • Browse your Knowledge Base • Manage your Helpdesk tickets

The MyHelpDesk.ng app empowers your business or organization to seamlessly connect with customers, offering enhanced support on the go. Deliver top-notch both pre and post-sales assistance to your clients directly from your mobile device. All cases are meticulously organized and come with easily trackable ticket references. Our app boasts several key features, including: - Dedicated ticket references for efficient case management - Unlimited tickets for resolving multiple cases - Instant notifications for support staff - Effortless management of the ticket database - Capability to attach screenshots or files for detailed information - Users can close cases at their discretion, once satisfied with the response - Convenient onsite QR stickers for quick contact - Personalised homepage profiles within our app