Medallia Concierge App vs Capacity
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Medallia Concierge App
This business app enables companies to communicate with customers through texting and other mobile messaging channels. It offers tools for real-time engagement, support, and response, providing an instant and seamless customer service experience across various industries.
- Real-time 2-way conversations
- Personalized messaging with templates
- AI-driven messaging automation
- Conversation filtering
- Internal notes
- Multi-account management
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Everyone is messaging; your business should, too. The Medallia Concierge Business App helps businesses communicate with customers via texting and other mobile messaging channels. Medallia Concierge allows businesses to engage, support, and respond to customers in the new mobile messaging era. Medallia Concierge’s real-time enterprise platform works on any device and provides all the tools to deliver an instant, actionable, and seamless customer service experience. By combining the immediacy of chat with the flexibility of mobile, Medallia Concierge is enabling businesses to provide the “instant gratification” service that their customers increasingly expect across a number of industries including hospitality, retail, healthcare, and many more. Features include: • Create, view, receive, and reply to 2-way conversations in real-time • Seamlessly personalized messaging with templates and custom fields • Make your team more efficient with AI-driven messaging automation • Enhance and scale insights across all business units • Easily manage conversations with conversation filtering • Create important internal notes in any conversation • Toggle between multiple accounts and services The Medallia Concierge App is fully integrated with all of its products, including the Medallia Concierge web-based Dashboard and the Medallia Concierge API. All Medallia Concierge products are always in-sync across all devices. About Medallia Concierge Medallia Concierge pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform. Today over 1,000 businesses use Medallia Concierge, including Hyatt, Radisson, Whole Foods, Marriott and ZipCar. Medallia Concierge is the only company to offer simple yet powerful technology like messaging workflow, analytics, integrations, and automations.
Capacity
Automate business support and workflows with AI-powered knowledge base and chatbot features. This platform helps reduce incoming requests and tickets while enabling faster, more effective responses for employees and customers.
- AI-powered Concierge chatbot
- Knowledge Base browsing
- Helpdesk ticket management
- Automate support processes
- Employee and customer support
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Capacity helps businesses automate support and work processes using powerful AI and Knowledgebase software. Our Concierge chatbot uses your Knowledge Base to provide answers to employee and customer questions. Decrease the number of requests and tickets, while increasing your ability to respond quickly and effectively. The mobile app will give you the ability to: • Interact with the Concierge on mobile • Browse your Knowledge Base • Manage your Helpdesk tickets
Screenshots
Verdict
The clearest difference is review sentiment: Capacity at 100% against Medallia Concierge App's 8%. Capacity also leads on rating (5.0 vs 2.2). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Capacity holds the better App Store score, 5.0 against 2.2. Both are backed by a comparable volume of ratings — 30 and 15 respectively. Written reviews point the same way: 8% of Medallia Concierge App's written reviews are positive against 100% of Capacity's.
Medallia Concierge App ships an update every 2 months, Capacity every 5 weeks. The most recent releases landed on October 26, 2026 and October 20, 2026 respectively.
| Parameter | Medallia Concierge App | Capacity |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (30 ratings) | 5.0 (15 ratings) — better |
| Positive reviews | 7.7% of reviews | 100.0% of reviews — better |
| Number of ratings | 30 — better | 15 |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 14.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 55 MB | 28 MB |
| Age rating | 4+ | 4+ |
| Developer | Medallia, Inc. | Ai Software, LLC |
Customer experience
Medallia Concierge App
Capacity
In-app purchases
Medallia Concierge App
No in-app purchases
Capacity
No in-app purchases
Questions
Is Medallia Concierge App free?
Is Capacity free?
Which has better reviews, Medallia Concierge App or Capacity?
Do Medallia Concierge App or Capacity have ads?
Which is updated more often, Medallia Concierge App or Capacity?
Other comparisons
