ServiceTitan Field vs GetSuite

ARRIVE INFORMED Give your technicians all the information they need to make the right decisions on the job including job history, customer profiles, recorded calls, photos, CSR notes, and more. SELL AND COMPLETE WORK ALL IN ONE PLACE Quickly build estimates in the field, record completed work with photos and forms, and take payment to close out the job. SEAMLESS END TO END WORKFLOWS ServiceTitan’s Field App syncs automatically with the office, streamlining workflows, schedules, and job details to keep your team aligned in real time —no paperwork needed.

GetSuite - Run your entire customer conversation engine from your pocket. GetSuite is the growth platform built exclusively for HVAC, plumbing, and electrical contractors. It turns online traffic into verified leads and gives you the tools to turn those leads into booked revenue. The suite includes GetQuote (instant online estimates), GetLeads (automated follow-up and CRM), and GetViews (content and social media). This app puts GetComms, the heart of your customer communication, in your pocket. GetComms: Never Miss Another Lead Your customers text. You need to text back, fast. GetComms is a full-featured business messaging platform that keeps every conversation threaded, searchable, and actionable. Unified Inbox: All your SMS conversations in one place. Every inbound message lands in a clean, threaded inbox. Assign conversations to team members, mark them as read, and see at a glance which threads need attention. Real-time sync means the second a customer replies, it appears on your phone, whether you're in the office or on a roof. Smart Contact Management: Your contact list stays clean automatically. Contacts are enriched with job history, estimate data, and tags synced from your field service management system. Search by name, phone, address, or tag. Know exactly who you're talking to before you reply. Campaigns & Automations Send targeted SMS campaigns to segmented lists — seasonal tune-up reminders, membership renewal nudges, or special offers. Set up automated drip sequences that trigger based on customer actions. Review performance with sent counts and engagement tracking right in the app. AI That Actually Helps GetComms includes AI-powered reply suggestions trained on your business. When a customer texts about a leak, a weird noise, or a broken unit, the app offers context-aware response drafts that sound like you wrote them. Approve, edit, or send with one tap. Follow-Up That Closes Jobs Track every unsold estimate and open lead with built-in follow-up workflows. See which opportunities are fresh, which are going stale, and which need a nudge. One tap sends a personalized text to bring the customer back across the finish line. Reputation on Autopilot Monitor and respond to Google reviews without opening a dozen browser tabs. Get notified the moment a new review posts, read the full text, and craft a reply — all from your phone. Good reviews get celebrated. Bad reviews get handled before they fester. Push Notifications That Matter Get pinged for new messages, review alerts, assigned conversations, and automated follow-up triggers. Customize what you care about and silence the rest. Deep links take you straight to the conversation, contact, or review that needs action — no hunting required. Built for Teams, multi-user support with role-based access. Office managers see everything. CSRs see their assigned threads. Owners see the high-level numbers. Everyone stays in their lane, and nothing falls through the cracks. And This Is Just the Beginning GetComms is the first module in the GetSuite mobile experience. GetTech is coming soon — field tools that put flat-rate pricing, diagnostic wizards, refrigerant lookup, and a voice-powered field assistant in every technician's pocket. One login. One platform. Every part of your business connected. Who Is This For? HVAC, plumbing, and electrical contractors who are tired of juggling personal phones, scattered apps, and paper notes to talk to customers. If you're already using GetSuite on desktop, this app extends every GetComms feature to your phone. If you're new to the platform, this is your fastest path to professional-grade customer messaging. GetSuite — Built by people who have actually run home service companies. We know what " dispatcher just called in sick" looks like. We know what " the technician's phone died and he can't reach the customer" feels like. We built this because we needed it ourselves.