Horrible app
The system is not user friendly and it very difficult to navigate. Never loads and always has issues. Pictures don’t upload half the time. Can’t copy and paste any of the information to make things easier for the user.
Even Field app sucks on cell phone.
Options not visible on smart phone and payment system tries selling me services
Bad UI, worse performance
Non intuitive UI, unhelpful error messages, poor database syncing.
Total trash
This app used to funtion properly now it is a steaming dumpster fire and every moment spent on it is hell on earth. I truly dislike this app
Keep improving it please
Very frustrating to use. PO glitch and take forever. I need to completely close the app and restart it probably 12 times per day. I have 3 to 4 bars of 5G service and it keeps telling me I’m off-line because I don’t have good enough service. At which point I cannot create any estimates or even discussed pricing because it won’t even show me prices. I believe I would be more profitable at this point if I had a pen and paper and a price book. Consider that. We keep getting told this is the best thing in the world, but maybe you guys that say it’s the best thing in the world should ride around our shoes for a day and see how frustrating it actually is…
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Mess
The app is a mess. It’s hard to navigated, and is not intuitive. The screen is cluttered. The app is trying to be too many things at once.
Best in the Industry
Servicetitan is always actively working to improve the app and listens to feedback from their users.
TERRIBLE
I'm a field technician and have used ServiceTitan daily for a year and a half. For that whole time, I logged in from a web browser on my computer and my phone to review jobs and get my work done. Then it suddenly stopped working. Now it only tells me to download the Field app.
The app doesn't run on my computer, so now I'm stuck reviewing job details, notes and photos on a phone screen. I came prepared to jobs because I could look things over on a full-size monitor. That's gone, with no notice and no alternative.
This isn't a one-off. ServiceTitan has gotten harder to use over time. The interface isn't intuitive, simple tasks take too many taps, and each update seems to add steps instead of removing them. It's built around what the office wants, not around the techs who use it in the field every day.
When the software you use every day becomes the most frustrating part of the job, something is wrong. I can't recommend it.
The app doesn't run on my computer, so now I'm stuck reviewing job details, notes and photos on a phone screen. I came prepared to jobs because I could look things over on a full-size monitor. That's gone, with no notice and no alternative.
This isn't a one-off. ServiceTitan has gotten harder to use over time. The interface isn't intuitive, simple tasks take too many taps, and each update seems to add steps instead of removing them. It's built around what the office wants, not around the techs who use it in the field every day.
When the software you use every day becomes the most frustrating part of the job, something is wrong. I can't recommend it.
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Service Titan Field
Service Titan Field is horrible. The app is not user friendly from the field all the way into the office. Horrible!!!
Do not waste your time
Service Titan Field feels like an unsupported app. It’s difficult to build estimates to show your customer and very often pricing does not populate correctly. It’s slow. It has a hard time connecting to it servers and I just would not support anyone using service Titan to run their company. The original ServiceTitan Mobile was a decent tool and they have really cheap into the product with Service Titan field.
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Service titan mobile
Service titan mobile seems to me as an installer more accessible and efficient than the field app.
Not because of training but overall accessibility to pictures and forms.
To many options on field and re directions needing options from others.
Love service titan overall regarding platform. Way better than Pazerware or other offering platforms.
Not because of training but overall accessibility to pictures and forms.
To many options on field and re directions needing options from others.
Love service titan overall regarding platform. Way better than Pazerware or other offering platforms.
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Terrible
I hate this app so much
Horrible update
Honestly ruined a great thing
Shop tickets
Why for shop tickets do you click it and it goes away
Blah
I’m a developer myself and could make this way better flow-wise and more functional in a literal day. How it’s this bad for a company that charges this much and can’t step up is beyond me.
New dinosaur
Operations are slow, looses online access frequently,not user friendly
Garbage
This app is complete garbage compared to the old app. Kicks you out, runs background and drains battery like crazy. Shuts down your device. I’ve had nothing but problems. So bad I’d rather go back to using paper. Wish they would just abandoned this app and go back to the old. Was it necessary to create a whole new app?
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Garbage
NOT user friendly. Not simple.
Horribly coded application.
Service Titan prior to AI, A+. With AI, the app is basically unusable. Glitches every few minutes. Gets overloaded. Uses 80gigs of memory at constant, data pulling is 30-60gb a minute, uses about 80% of the data. Takes an hour to just build 3 estimates and type out the invoice summary. Do not recommend. Please correct or disable AI features to make the app actually usable long term.
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Garbage
Total garbage full of glitches and doesn’t work half of the time.
