KACE GO vs RedSwitch

Take your productivity to the next level using KACE GO! The KACE GO app was created to provide access to the KACE SMA Appliance from any location, enabling IT professionals to remain effective from all corners of the workplace, across multiple office locations and even while on the road. Now IT administrators can review and respond to real-time service desk and monitoring notifications, examine inventory details and deploy software on-the-go. With the KACE GO app, IT administrators are freed from the traditional constraints of a keyboard and mouse, and are empowered to provide service and systems management support that is agile enough to keep up with the influx of new technology. While the primary functionality of the app is designed for IT administrators, it also allows end users to submit service desk tickets, access the Knowledge Base and check on existing ticket status using their mobile devices. Note: this product requires the KACE SMA 10.1 or higher to operate. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network. Capabilities for SMA administrators The KACE GO app gives KACE SMA administrators the following capabilities. • Create, review, update, clone, delete, and resolve a service desk ticket • Search for a ticket or a computer system • Sort tickets by age, priority, owner, and status • View attachments on tickets • Attach photos to ticket comments • Add a comment to a service desk ticket • View ticket history • Add comments to a ticket • Add work entries to a ticket • Search for Knowledge Base articles • Include a Knowledge Base article while troubleshooting an issue • Receive real-time alerts of ticket events through push notifications • Set what times of day to receive push notifications • Search and distribute active managed installations • Search for and run scripts • View and update ticket history and various fields • Launch phone dialer or email client from within service desk tickets • View detailed inventory information • View tickets associated with a machine or asset • View systems associated with a ticket • Receive server monitoring alerts from the K1000 • View monitoring alert details and sort alerts • Create service desk tickets from monitoring alerts • Create, review, update, and delete an asset • Scan a barcode to lookup / create a new asset Capabilities for KACE SMA end-users The KACE GO app gives KACE SMA end-users the following capabilities: • Create, review, or update a service desk ticket • Search for a previously submitted ticket • Sort tickets by age, priority, owner, and status • View attachments on tickets • Attach photos to ticket comments • Receive real-time alerts of ticket events through push notifications • Set what times of day to receive push notifications • Launch phone dialer or email client from within service desk tickets • View knowledge base articles

Welcome to RedSwitch - Your one-stop shop for software development solutions! With our experienced team of developers, we can help you bring your ideas from concept to a real product. Whether you are an individual looking to have a website or application built, or a company looking to expand your software capabilities - we can help. With a focus on delivering tailored solutions that exceed expectations, we've earned a reputation for excellence in several industries ranging from healthcare, real estate, cybersecurity, and more. Our team is experienced in creating a wide array of applications ranging from full-stack web applications, mobile applications, serverless/backend automations, and cloud deployment + consultation. Our Commitment: Custom Solutions, Exceptional Results: We specialize in crafting clean software solutions designed to propel your business forward. Timely Delivery, Unmatched Support: We understand the urgency of your projects. That's why we prioritize timely delivery without compromising on quality, backed by unparalleled support and maintenance. Innovative Approach, Proven Results: With a track record of innovation and client satisfaction, our team is dedicated to pushing boundaries and delivering tangible results that drive growth. Oversee your software development projects with RedSwitch using our innovative mobile app! Key Features: - Track progress in real-time: Stay informed about every aspect of your projects with RedSwitch, from concept to completion, right at your fingertips. - Project management done for you: RedSwitch will do the project management for you, so you have full visibility into project progress without any of the work. - Effort project proposal submission: Do you have an idea or an application you want to bring to life? Just fill out our quick project proposal form, and your idea will be in the hands of people who know how to bring it to life within seconds! - Bug Reporting Made Simple: Encounter a glitch on an application we've built for you? Report it instantly within the app and watch as our team swiftly addresses it. Experience the future of software development and project management with RedSwitch.