Chakra HQ vs Arkemis

Easily define your business processes using Chakra HQ. Be it customer onboarding, vendor servicing or relationship management - build all your processes in a single place and bust the information silos. Chakra Bot is also automation first meaning you can offload common tasks like allocation, approval, data-enrichment to our unique and flexible bot. Automation rules can be built using our point and click engine or with custom scripts running on our serverless infrastructure.

Arkemis is the official mobile companion for the Arkemis customer-support platform. If your team handles customer conversations across WhatsApp, web chat, email, SMS, Instagram, Telegram or Line on portal.arkemis.ai, this app lets you do it from anywhere. Stay on top of your inbox • See incoming customer conversations in real time • Reply with text, voice notes, attachments, canned responses and message templates • Add private notes to collaborate with teammates without the customer seeing • Assign conversations to a specific agent or team • Change status (open, pending, resolved, snoozed) and priority Stay reachable • Push notifications for new conversations, assignments, @mentions and SLA misses • Your inbox state is synced across devices, including the Arkemis web dashboard • Multi-account support for agents working across organizations Stay efficient • Search and filter by status, assignee, priority, label or channel • Light and dark themes • 30+ languages • Quick reply with macros and pre-formatted templates Stay secure • Sign in with your existing Arkemis credentials (cloud or self-hosted) • SSO support via SAML • No customer data stored on the device beyond your active session Note: Arkemis Mobile requires an active account on portal.arkemis.ai or a self-hosted Arkemis backend. It is built for customer-support agents, supervisors and team leads.