Arkemis vs Chatflex

Arkemis is the official mobile companion for the Arkemis customer-support platform. If your team handles customer conversations across WhatsApp, web chat, email, SMS, Instagram, Telegram or Line on portal.arkemis.ai, this app lets you do it from anywhere. Stay on top of your inbox • See incoming customer conversations in real time • Reply with text, voice notes, attachments, canned responses and message templates • Add private notes to collaborate with teammates without the customer seeing • Assign conversations to a specific agent or team • Change status (open, pending, resolved, snoozed) and priority Stay reachable • Push notifications for new conversations, assignments, @mentions and SLA misses • Your inbox state is synced across devices, including the Arkemis web dashboard • Multi-account support for agents working across organizations Stay efficient • Search and filter by status, assignee, priority, label or channel • Light and dark themes • 30+ languages • Quick reply with macros and pre-formatted templates Stay secure • Sign in with your existing Arkemis credentials (cloud or self-hosted) • SSO support via SAML • No customer data stored on the device beyond your active session Note: Arkemis Mobile requires an active account on portal.arkemis.ai or a self-hosted Arkemis backend. It is built for customer-support agents, supervisors and team leads.

Chatflex is the support agent console for your iPhone. Connect to your Chatflex account by entering the server address, and keep serving your customers wherever you are. WHAT YOU CAN DO • Unified inbox: see every conversation across your inboxes and filter by status (open, pending, resolved), by unread, and by conversations assigned to you. • Real-time chat: messages arrive instantly, with typing indicators, private notes for your team and canned responses. • Full media support: send photos, videos and files, record and play voice messages, and preview images and documents without leaving the conversation. • Push notifications: get alerted when a customer replies or a conversation is assigned to you, and jump straight to it. • Sales pipeline: follow your deals on a Kanban board, move cards between stages and open the conversation behind each card. • Agenda: see today's and upcoming appointments, book a time for a customer in a few taps, even from inside a conversation, and confirm, reschedule or cancel bookings. Administrators can set up locations, professionals, working hours and services. • Calls: answer and place calls from the inboxes that support voice, with call history. • Search: find conversations, contacts and messages by text. • Contacts: view and edit contact details, custom attributes and conversation history. • Support actions: assign conversations to agents and teams, change status, mark as read or unread, and add labels. • Multiple accounts and inboxes, with quick switching between them. BUILT FOR IPHONE A native Swift app with no embedded web screens: fast and lightweight, with support for Dark Mode, Dynamic Type and iOS accessibility settings. REQUIREMENTS You need an agent account on a Chatflex installation. The app does not create accounts or installations; it connects to your existing one. Some features, such as Agenda, Sales pipeline and Calls, depend on your server and plan. Support: https://www.chatflex.com.br