GetHuman vs DoNotPay
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
GetHuman
This app helps users resolve customer service issues efficiently. It offers features to bypass hold times, provides guidance on what to say, and sends follow-up reminders. It aims to reduce the time and frustration associated with customer support.
- Skip hold times
- Customer support guidance
- Follow-up reminders
- Resolve customer issues
- Customer service tool
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Fix customer issues quickly and easily. Skip the long wait on hold, know exactly what to say, get reminders when it's time to follow up - and so much more. GetHuman is the ultimate customer tool, bringing you an ever-growing list of features that take the time and frustration out of customer support. See why over 100 million people use GetHuman - on the web and now within arm's reach with the GetHuman app.
DoNotPay
This AI-powered app acts as your consumer champion, helping you fight corporations, manage subscriptions, protect your privacy with burner phone numbers, and lower your bills. It also assists in finding unclaimed money and navigating bureaucratic processes like appealing tickets.
- Fight corporations on your behalf
- Cancel unwanted subscriptions
- Generate burner phone numbers
- Negotiate lower bills
- Find and claim unclaimed money
- Appeal parking and traffic tickets
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DoNotPay is your AI Consumer Champion. DoNotPay uses artificial intelligence to help you fight big corporations, protect your privacy, find hidden money, and beat bureaucracy. --------- "DoNotPay is the hero the world needs." - TIME Magazine “Shift agency back into the consumer’s hands.” - VICE “Tomorrow’s consumer champion.” - Daily Mail “Nifty innovation.” - The Sun --------- How does it work? FIGHT CORPORATIONS: Let us know your problem and we will contact the corporation on your behalf. DoNotPay will also generate complaint letters for you and mail it on your behalf requesting the compensation you deserve. MANAGE YOUR SUBSCRIPTIONS: Find your forgotten and unwanted subscriptions and we’ll help cancel them for you! DoNotPay also offers a free trial card that you can use when signing up for free trials. BURNER PHONES: Create a single-use burner phone number to receive text messages and protect your privacy. LOWER YOUR BILLS: Let DoNotPay lower your bills for you. From medical bills, utility bills, to cell phone bills, simply send a picture of your bill and our expert negotiator will fight to get you a better rate or credits applied to your account. FIND HIDDEN MONEY: Whether it's an uncashed payroll check, forgotten dividends, or closed checking accounts, DoNotPay will locate any unclaimed property you may have under your name and claim it on your behalf. DoNotPay will also help you appeal bank fees. These fees can range from overdraft fees, late fees, interest fees, NSF fees and more! BEAT BUREAUCRACY: Appeal your parking and traffic tickets, schedule DMV appointments, make FOIA requests, and voice your concerns with government agencies. ------- Please email support@donotpay.com for questions, comments and concerns. For our Terms of Service and to view our Privacy Policy, please visit DoNotPay.com/learn/terms-of-service/ and DoNotPay.com/learn/privacy-policy/.
Screenshots
Verdict
The clearest difference is rating: DoNotPay at 4.3 against GetHuman's 2.1. DoNotPay also leads on ratings volume (7.6K vs 113). GetHuman's advantage is in-app purchases (none vs 1) and review sentiment (20% vs 11%). On price, update cadence, ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. DoNotPay sells 1 in-app purchase, starting at $35.99 per 3 months. GetHuman asks for nothing beyond the download.
DoNotPay holds the better App Store score, 4.3 against 2.1. That said, the two scores are not equally well evidenced: DoNotPay has 7.6K ratings behind it against 113, so its average is the more settled of the two. Written reviews complicate that: 20% of GetHuman's written reviews are positive against 11% of DoNotPay's, so the app with the better star average is not the one people write more warmly about.
GetHuman ships an update weekly, DoNotPay every 10 days. The most recent releases landed on October 1, 2026 and October 12, 2026 respectively.
| Parameter | GetHuman | DoNotPay |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (113 ratings) | 4.3 (7.6K ratings) — better |
| Positive reviews | 19.5% of reviews — better | 11.0% of reviews |
| Number of ratings | 113 | 7.6K — better |
| Update frequency | Weekly — better | Every 10 days |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 9.0 — better | 11.0 |
| Further details — not scored | ||
| Size | 34 MB | 170 MB |
| Age rating | 4+ | 4+ |
| Developer | GetHuman LLC | DoNotPay Inc |
Customer experience
GetHuman
DoNotPay
Bugs and requests
GetHuman
Not enough reviews yet to summarise bugs or requests.
DoNotPay
Reported bugs
4 issues- Sign up flow failure
- Trash interface
- Glitchy app
- Temporary card doesn't work
Requested features
3 requests- Dark mode option
- Advanced analytics dashboard
- Ability to use without providing payment info
In-app purchases
GetHuman
No in-app purchases
DoNotPay
- DoNotPay Subscription$35.993 Months









