DEWA vs EMX Express
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
DEWA
This app offers an interactive digital platform with innovative services and features designed to enhance the experience for consumers, builders, suppliers, and students. It aims to create sustainable value for all users.
- Interactive digital platform
- Innovative services
- Elevated digital experience
- Sustainable value creation
- Designed for multiple user types
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DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students. The App creates an added sustainable value for all stakeholders.
EMX Express
Manage domestic and international shipments conveniently from your mobile device. Track packages in real-time, calculate shipping rates instantly, and schedule pick-ups and drop-offs at your preferred times and locations. This app simplifies sending documents and parcels on the go.
- Manage shipments on-the-go
- Live shipment tracking
- Instant rate calculator
- Schedule pick-up and drop-off
- View, manage, and pay for packages
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Handle your domestic and international shipping needs while on-the-go with the new app version. From finding where to collect your Emirates ID to sending personal documents and parcels, the latest update helps you manage shipments easily. Enjoy the convenience of using the EMX app wherever you are, whenever you need it. Here are more reasons why EMX is your everyday, go-to courier service provider: Stay in control of your shipments View, manage and pay for packages via your mobile app. Live tracking See a timeline of your incoming and outgoing shipments. Instant rate calculator Get prices based on your parcel’s size and delivery speed. Designed for your convenience Schedule pick-up and drop-off at your preferred date, time and place. The EMX app constantly seeks to provide postal services and delivery solutions that match the latest trends in the UAE, the Middle East and across the world, with a focus on
Screenshots
Verdict
DEWA and EMX Express both sit at 4.6 stars, but that hides the real split: 69% of EMX Express's written reviews are positive against 48% of DEWA's. DEWA's advantage is ratings volume (6.1K vs 251) and device support (5 vs 2). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for DEWA against 4.7 for EMX Express. That said, the two scores are not equally well evidenced: DEWA has 6.1K ratings behind it against 251, so its average is the more settled of the two. Written reviews are what separate them: 48% of DEWA's written reviews are positive against 69% of EMX Express's.
DEWA ships an update every 6 weeks, EMX Express every 2 months. Both last shipped on September 22, 2026.
| Parameter | DEWA | EMX Express |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (6.1K ratings) | 4.7 (251 ratings) — better |
| Positive reviews | 48.0% of reviews | 69.5% of reviews — better |
| Number of ratings | 6.1K — better | 251 |
| Update frequency | Every 6 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple TV, Apple Watch, Vision Pro — better | iPhone, iPod |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 216 MB | 41 MB |
| Age rating | 4+ | 4+ |
| Developer | Dubai Electricity & Water Authority | Emirates Post Group |
Customer experience
DEWA
EMX Express
User reviews
DEWA
From 6.1K App Store ratingsWhat we love
- 👍 Convenient app
- 🚀 Quick service
- 💡 Excellent functionality
- 🔒 Secure login options
Room to improve
- 💰 Expensive electricity and water bills
- 🐛 Login and payment issues
- 🤔 Confusing user interface
- 🔍 Lack of basic features
EMX Express
From 251 App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Fast and efficient
- ✨ Improved and better
- ✅ Reliable now
- 📦 Convenient services
Room to improve
- ❌ No payment option
- ⏳ Waste of time
- 🤦♂️ Fails at expected job
- 💸 Forced to pay cash
- 🚚 Poor delivery experience
Bugs and requests
DEWA
Reported bugs
4 issues- Frequent app crashes
- Unreliable login and password recovery
- Inconsistent data and consumption tracking
- Compatibility issues with international payment methods
Requested features
4 requests- Ability to update personal and payment details
- Improved payment process
- Ability to easily add multiple accounts
- Access to monthly statements
EMX Express
Reported bugs
17 issues- No payment option on the app
- Delivery attempts failed
- Tracking history updated with false attempts
- App doesn't allow to pay charges
- Notifications don't exist
Show 12 moreShow fewer
- Application doesn't work
- Impossible to set an address
- Cannot gain access despite registration
- App still says not verified
- Cannot see existing POBox on the App
- App keeps asking to rent a POBox
- No possible way to link existing POBox
- Does not show any incoming shipments
- Login/password function does not work
- Unknown error on every click
- Says there is a newer version when launched
- Current version not very compatible with iPhone 13 mini
Requested features
7 requests- Implement online payment system
- Improve notification system
- Fix POBox details access
- Allow setting delivery address
- Enable login/password function
Show 2 moreShow fewer
- Show incoming shipments
- Improve compatibility with smaller iPhones
In-app purchases
DEWA
No in-app purchases
EMX Express
No in-app purchases
