OTRS vs mycx
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
OTRS
This business application provides mobile access to existing OTRS systems, enabling users to manage requests and customer information remotely. It's ideal for field service teams or those needing to stay connected while away from the office, offering quick overviews and secure credential storage.
- Mobile OTRS system access
- On-the-go request management
- Customer data access
- Notifications and quick overviews
- Multiple account support
- Secure credential storage
- Two-factor authentication support
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OTRS adds structure to the communication and workflows of your team. If you aren't already using it to be more productive, try it today by visiting otrs.com. This app allows you to access existing OTRS systems so that you can take requests and customer information on-the-go. Perfect for field service agents or for keeping an eye on things while away from the office. App features: - Notifications, customer data and quick overviews available at all times. - Multiple account support, with one-tap to switch between them. - Secure storage of user credentials on your device. - Built-in browser support for accessing mobile version of the agent interface. - Support for two-factor authentication methods.
mycx
Connect with a professional community focused on vascular and lymphatic treatments. Engage in discussions about critical medical issues and share insights on various vascular conditions.
- Vascular treatment discussions
- Aortic, Peripheral, Venous & Lymphatic focus
- Vascular Access and Acute Stroke topics
- Vascular Trauma and Hurting Leg issues
- Professional community engagement
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Join the CX community and get involved in the hottest Aortic, Peripheral, Venous & Lymphatic, Vascular Access, Acute Stroke, Vascular Trauma and Hurting Leg treatment issues.
Screenshots
Verdict
The clearest difference is review sentiment: OTRS at 72% against mycx's 0%. OTRS also leads on ads (none vs shown) and monetization model (free vs ad-supported). mycx's advantage is update cadence (every 6 weeks vs every 5 months). On price and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
OTRS ships an update every 5 months, mycx every 6 weeks. The most recent releases landed on June 5, 2026 and June 22, 2026 respectively.
| Parameter | OTRS | mycx |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (1 ratings) — better | — |
| Positive reviews | 72.2% of reviews — better | 0.0% of reviews |
| Number of ratings | 1 — better | — |
| Update frequency | Every 5 months | Every 6 weeks — better |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 10 — better | 17.0 |
| Further details — not scored | ||
| Size | 43 MB | 146 MB |
| Age rating | 4+ | 17+ |
| Developer | OTRS Inc. | BIBA Medical Ltd |
Customer experience
OTRS
mycx
In-app purchases
OTRS
No in-app purchases
mycx
No in-app purchases
