OTRS vs KIX Field Agent

OTRS adds structure to the communication and workflows of your team. If you aren't already using it to be more productive, try it today by visiting otrs.com. This app allows you to access existing OTRS systems so that you can take requests and customer information on-the-go. Perfect for field service agents or for keeping an eye on things while away from the office. App features: - Notifications, customer data and quick overviews available at all times. - Multiple account support, with one-tap to switch between them. - Secure storage of user credentials on your device. - Built-in browser support for accessing mobile version of the agent interface. - Support for two-factor authentication methods.

KIX Field Agent enables service technicians and field staff to work on assigned tickets in your KIX Service Management System, also while being offline. Any ticket information is also offline available, e.g. asset/config item information, knowledge base entries or the communication history. - ticketing / work order processing - offline capability - reject/accept tickets/work orders - checklists - take notes with photos - automatic time tracking - work order completion with signature - work reports for your customers and internal use - search in assigned tickets - notification for ticket reminders - grouping by plan data and priority - access to device/system information in the database via QR code - offline access to knowledge base articles of your tickets - offline access to customer/contact information of your tickets - view and navigate to customer addresses using your navigation app - sending emails regarding their tickets from the mobile device - GPS position report to backend for further deployment planning Requires KIX version 18. The system backend server must be reachable from your mobile device via HTTPS.