OTRS vs IT Nation Events
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
OTRS
This business application provides mobile access to existing OTRS systems, enabling users to manage requests and customer information remotely. It's ideal for field service teams or those needing to stay connected while away from the office, offering quick overviews and secure credential storage.
- Mobile OTRS system access
- On-the-go request management
- Customer data access
- Notifications and quick overviews
- Multiple account support
- Secure credential storage
- Two-factor authentication support
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OTRS adds structure to the communication and workflows of your team. If you aren't already using it to be more productive, try it today by visiting otrs.com. This app allows you to access existing OTRS systems so that you can take requests and customer information on-the-go. Perfect for field service agents or for keeping an eye on things while away from the office. App features: - Notifications, customer data and quick overviews available at all times. - Multiple account support, with one-tap to switch between them. - Secure storage of user credentials on your device. - Built-in browser support for accessing mobile version of the agent interface. - Support for two-factor authentication methods.
IT Nation Events
Connect with IT industry experts and thought leaders at official events. This app helps IT professionals grow their companies and achieve long-term success in the IT sector.
- Connect with industry experts
- Access event information
- Network with IT professionals
- Grow your IT company
- Achieve long-term success
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The official app for IT Nation events hosted by ConnectWise. IT Nation brings together industry experts, thought leaders, and IT professionals - just like you - ready to grow a strong company and obtain long-term success within the IT industry.
Screenshots
Verdict
The clearest difference is rating: OTRS at 5.0 against IT Nation Events's 3.0. OTRS also leads on iOS requirement (10 vs 17.0). IT Nation Events's advantage is update cadence (every 2 months vs every 5 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
OTRS holds the better App Store score, 5.0 against 3.0. Both are backed by a comparable volume of ratings — 1 and 2 respectively.
OTRS ships an update every 5 months, IT Nation Events every 2 months. The most recent releases landed on November 1, 2026 and November 7, 2026 respectively.
| Parameter | OTRS | IT Nation Events |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (1 ratings) — better | 3.0 (2 ratings) |
| Positive reviews | 72.2% of reviews | — |
| Number of ratings | 1 | 2 — better |
| Update frequency | Every 5 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 10 — better | 17.0 |
| Further details — not scored | ||
| Size | 43 MB | 78 MB |
| Age rating | 4+ | 17+ |
| Developer | OTRS Inc. | ConnectWise |
Customer experience
OTRS
IT Nation Events
In-app purchases
OTRS
No in-app purchases
IT Nation Events
No in-app purchases
