Comparison

iProcess vs IRIS CRM

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

iProcess

Process credit card transactions securely and easily from your mobile device. This point of sale app supports swiped, keyed, and chip transactions, and offers features like transaction history, refunds, and automated tax application.

Highlights
  • Process swiped, keyed, and chip transactions
  • View transaction history
  • Refund and void transactions
  • Automatic tax rate application
  • Accept customer signatures
  • Email receipts
  • Customer Vault management
Read full description

iProcess is a secure and simple way to process credit card transactions from your iPhone or iPad. This point of sale app allows you to sign in with your gateway credentials and you can start processing with our supported credit card swipers. Features include: • Process swiped, keyed, and chip sale and credit transactions (card reader sold through your merchant service provider) • View a complete history of mobile transactions • Refund and void previous mobile transactions • Set a tax rate to be automatically applied to all transactions • Accept signatures from your customers • Save location data with transactions • Automatically send email receipts • Share receipts with customers with almost any app on your device • Toggle between multiple merchant accounts with ease • Name your device to easily distinguish between devices in the merchant control panel reporting • View customers you have saved to the Customer Vault (if service is active) • Add, edit, and delete customers from the Customer Vault (if service is active)

About

IRIS CRM

Streamline your merchant services business with this mobile CRM. Features include a power dialer for efficient client outreach, contact management, and tools to board accounts, calculate residuals, and monitor your portfolio.

Highlights
  • Power dialer for efficient client calls
  • Contact database accessible anywhere
  • Update client notes and deals on the go
  • Direct calling, texting, and emailing
  • Board accounts and monitor portfolios
  • Calculate residuals and track transactions
Read full description

Ready to run a leaner, more efficient payments business? Discover how NMI Merchant Central helps your team move faster, stay connected and manage merchants from anywhere. CALL CLIENTS WITHOUT SLOWING DOWN Burn through call lists without dialing a single number by hand Move seamlessly from one prospect to the next with Power Dialer Stay on top of follow-ups with built-in reminders BUILT FOR SALES REPS & MERCHANT MANAGEMENT Access your contact database from anywhere Update notes and track deals while on the go Call, text and email contacts directly from the platform MERCHANT RELATIONSHIP MANAGEMENT Board accounts, calculate residuals and monitor your portfolio in one place Track deposits, transactions, batches, retrievals and chargebacks Support merchants throughout the entire life cycle with a unified experience

Screenshots

iProcess4 screens
IRIS CRM4 screens

Verdict

The call

The clearest difference is rating: IRIS CRM at 3.4 against iProcess's 3.0. iProcess's advantage is review sentiment (49% vs 36%) and iOS requirement (10.0 vs 16.6). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

IRIS CRM holds the better App Store score, 3.4 against 3.0. Both are backed by a comparable volume of ratings — 29 and 17 respectively. Written reviews complicate that: 49% of iProcess's written reviews are positive against 36% of IRIS CRM's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on August 10, 2026 and August 21, 2026 respectively.

Scorecard3 real differences · 7 level
iProcess versus IRIS CRM: the parameters behind the verdict, then further details
ParameteriProcessIRIS CRM
PriceFreeFree
Rating3.0 (29 ratings)3.4 (17 ratings) — better
Positive reviews48.6% of reviews — better36.4% of reviews
Number of ratings29 — better17
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS10.0 — better16.6
Further details — not scored
Size35 MB41 MB
Age rating4+17+
DeveloperGateway Processing ServicesIRIS CRM

Customer experience

iProcess

All ratings29 ratings
Positive41.4%
Neutral17.2%
Negative41.4%
Written reviews74 reviews
Positive48.6%
Neutral12.2%
Negative39.2%

IRIS CRM

All ratings17 ratings
Positive58.8%
Neutral5.9%
Negative35.3%
Written reviews11 reviews
Positive36.4%
Neutral9.1%
Negative54.5%

Bugs and requests

iProcess

Reported bugs

16 issues
  • Customer Vault not working with iOS
  • App crashes when swiping cards
  • App crashes when completing transactions
  • Terminal ID Missing and Transaction Key Missing errors
  • Connectivity issues, app fails to connect to reader
Show 11 more
  • Error messages with no troubleshooting
  • No date or time stamp on receipts
  • Unable to use customer signature
  • Cannot add tips
  • Card reader not working with extensions or charge ports
  • Signature screen turns black
  • App not compatible with iOS 8
  • iPad screen layout issues
  • Email receipt process requires re-entry of email address
  • Cannot send email receipts
  • Card reader crashes the app

Requested features

20 requests
  • Add date and time stamp to receipts
  • Improve connectivity and reduce error messages
  • Allow adding tips in the payment process
  • Enable landscape mode on iPad
  • Improve visibility and usability of the tip option
Show 15 more
  • Restore the ability to swipe cards directly into Customer Vault
  • Provide clear contact information and website for support
  • Update to be compatible with newer phone ports (e.g., charge port)
  • Implement a master account setup online for employees
  • Streamline the receipt emailing process
  • Improve the tip screen layout for better readability
  • Allow customers to erase and redo signatures
  • Fix the issue where the signature pad turns black
  • Add a checkbox for manual entries
  • Allow multiple email addresses for receipts
  • Improve the iPad screen layout for sales entry
  • Make the email address carry over for receipt sending
  • Add tax functionality
  • Provide an iPad-specific version of the app
  • Fix the card reader crash issue

IRIS CRM

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

iProcess

No in-app purchases

None

IRIS CRM

No in-app purchases

Questions

Is iProcess free?
iProcess is free to download, with no in-app purchases.
Is IRIS CRM free?
IRIS CRM is free to download, with no in-app purchases.
Which has better reviews, iProcess or IRIS CRM?
IRIS CRM is rated higher. iProcess averages 3.0 out of 5 from 29 ratings, while IRIS CRM averages 3.4 from 17 ratings.
Do iProcess or IRIS CRM have ads?
Neither iProcess nor IRIS CRM shows ads.
Which is updated more often, iProcess or IRIS CRM?
iProcess ships an update every 2 months, and IRIS CRM every 2 months. Most recently, iProcess was updated on August 10, 2026 and IRIS CRM on August 21, 2026.

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