Customer Vault
The Customer Vault is not working correctly with iOS. When can we expect this to be fixed?
Adding Tips??
How can we add TIPS in the payment process using the BBPOS CHIPPER? I went into the setting sand turned on tips. I'm also unable to use customer signature..
No date or time stamp
Why is there no way to have the date of the transaction on your receipts?! We tried enabling the maps in hopes that it would add a time stamp but it does not. For legal and chargeback reasons a data should absolutely be automatically on your receipts!!
Awful connectivity issues
Application always fails to connect to the reader even when signal is fine. Error messages appear with no troubleshooting help.
Crash
I’m running iOS 12.5.7 and every time I swipe a card the app crashes. :(
Cannot use terminal
When I go to use the Bluetooth terminal it comes up with an error message: Terminal ID Missing and Transaction Key Missing. I contacted IProcess and they said to contact Rectangle Health. They sent me an new terminal and I have the same issue using my IPad.
Crash
Every time I try to process a credit card payment, the app crashes. I cannot process an entire payment. I’ve tried it with WiFi and without. Same thing with Bluetooth. This app worked great for over a year then all of a sudden it won’t work anymore. If the issue is resolved my rating would increase.
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Constant Crashing
Most recent update has the app crashing any time you complete a transaction… AGAIN!!! This happens every time this app gets updated. Then it gets “fixed” for a few months until another update comes out.
Best payment app ever
I was skeptical at first, but this app is the easiest payment app I’ve ever found. Lightning quick, very intuitive and just gets the job done with no extra steps. Very glad I switched.
iOS 15 update
Since the update the app crashes as you try to complete any transaction. I deleted the app and reinstalled. No luck?!!
Adding Tips?..
How can we add tips in the payment process? It doesn’t show. We tried different methods. We have iOS 14 and 15 as well.
Love it
Took my business to the next level
Horrible App!
This app is horrible. I try to use this app with a swipe reader and it never works. I run a small business and trying to accept payments with this app is embarrassing because it NEVER works. Square has a much better App and reader.
Customer support
I need to get ahold of someone to change the password and can’t someone please help
No support
Swiper not working with update. NO SUPPORT AVAILABLE. PLEASE HELP!
Update not intuitive and is harder to use.
iProcess has been ok(ish) for me until this recent update. The signature screen no longer turns to landscape so it is harder for people to sign. Also, majorly impacting my business is the tip option is way less visible and therefore most clients who usually tip don’t see it and forget about that option or expect it to be on the next screen. These are two of my major complaints in addition to it being just far less intuitive to use. (One bonus on the update is I now have access to the customer vault, which will be handy.)
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New version removed essential feature
Version 2 looks better but it removed the ability to swipe a card directly into the Customer Vault without needing to charge.
That was the only feature we used with this app and our mobile card reader so it renders this completely useless.
Why would a developer REMOVE an existing feature that worked well???
That was the only feature we used with this app and our mobile card reader so it renders this completely useless.
Why would a developer REMOVE an existing feature that worked well???
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Contact
Cannot contact the company to ask a technical question for the new update. Can’t find ANY contact info or website for the seller or the company. New update has a glitch!! HELP!!
Not compatible with swiper
My phone doesn’t have a head phone jack, and apparently iProcess can’t read swipers that are installed through the charge port. Although we got the swiper directly from donor perfect... please update.
Major annoying limitation
Needs ability to set up a master account online and forward setup link to employee’s mobile devices for easy setup. Currently, you have to input all company information and setting controls into EACH device. Why not be able to setup once online, then have the merchants/employees login and all info is saved? It’s way too time consuming and unnecessary the way it is now. Please change.
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