ActivEngage vs Gubagoo

The ActivEngage iPhone application works with existing ActivEngage customers only. The ActivEngage iPhone application lets you chat with visitors on your website directly from your iPhone. You can also save vital customer information directly to your CRM for followup after the chat is over. During the chat, you will see what the visitor is typing before they even send the message. Allowing for you to respond even quicker. Also phone numbers and email addresses will be automatically captured, saving you the time of having to copy and paste. Our app also gives you key insights into the visitors reason for chatting, by showing the page the chat started from, the referring site/page, keywords from any search, and even browser/os information.

This is our new Gubagoo app, helping to keep you connected with your customers on the go. This version of the app provides an enhanced chat experience, but does not yet have all of the features of the legacy version. Just like in GLive, you will be notified of chats, you can monitor conversations in real time, and ResQ those chats - from anywhere! The original version of the app is still available in the app store, and has our full mobile feature set, including Virtual Retailing connectivity, dashboards, and reporting. Here’s what is currently available in this enhanced app: - View live chats across all channels (except Text+, coming soon) - Take over (ResQ) live chats - Send messages to your customers - Send whisper messages to Gubagoo chat specialists and your staff - View and send inventory, offers, and contact cards - View and send your saved responses - Send files, such as photos, videos, and PDFs - Enter and view customer details - Enter lead information and submit the lead to your CRM - Push notifications If you need access to any of the following features on your mobile device, you will still need the legacy app: GLive: - In-app notifications - Do Not Disturb mode Virtual Retailing Features: - View deals Dashboard and Reporting Features: - View history - View dashboard - View leads - View saved responses - View inventory - View offers - View and edit your profile information - View and edit your notification settings - Access our help center This app will be continuously updated to include the features from the Legacy app, and will soon replace the original.