Comparison

First Source vs Merchants Mobile

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

First Source

Manage your finances on the go with this free mobile banking app. Access accounts, transfer funds, pay bills, deposit checks, and find ATMs securely. Features include aggregated accounts, card controls, and secure messaging.

Highlights
  • Manage accounts and cards
  • View balances and transactions
  • Transfer money
  • Pay bills and friends
  • Deposit checks
  • Find branches and ATMs
  • Aggregated accounts
  • Card controls
Features
Read full description

First Source Federal Credit Union’s free mobile banking application. Bank 24/7 Manage accounts and cards, view balances and transactions, transfer money, pay bills, pay friends, deposit checks, find branches and ATMs, and see your full financial picture. Safe and Secure First Source uses strong data encryption, ensuring secure communication through all mobile service providers. Robust registration process is designed to prevent unauthorized access, which includes multiple two-factor authentication mechanisms to verify user identity before performing high-risk transactions. Lock out triggers safeguard accounts when there is suspicious activity, and all authentication events are logged and reported. Security measures block unauthorized access and protect your data, no matter how you access your accounts. Free All First Source members may use our Mobile Application at no charge. Your wireless provider’s messaging and data rates may apply. What’s new in this version • Aggregated Accounts • Pay a Person • Card Controls • Secure Message Center

About

Merchants Mobile

This app provides policyholders with essential travel information and allows them to report automobile claims directly from their mobile device. It offers real-time accident documentation, access to policy details, and guidance on roadside assistance.

Highlights
  • Report auto claims
  • Document accidents in real-time
  • Access auto policy information
  • Retrieve vehicle and driver details
  • Get roadside assistance information
  • Contact claims service
Features
Read full description

Merchants Mobile gives Merchants Insurance Group’s policyholders access to important travel information while on the go, and allows them to document and report automobile claims on the spot in the event of an accident. Merchants Mobile lets you: • Contact Merchants’ claims service • Report an auto glass claim • Connect to your auto policy information online to retrieve vehicle & driver information • Document and report an auto accident claim in real-time • Know what to do in the event of an accident • Know how to get roadside assistance 
In order to use all features of Merchants Mobile you must: • Be a Merchants Insurance Group customer • Be enrolled and registered on www.merchantsgroup.com If you are have trouble downloading or using Merchants Mobile, please contact our toll-free support line at (800) 362-3343.

Screenshots

First Source4 screens
Merchants Mobile3 screens

Verdict

The call

The clearest difference is rating: First Source at 4.8 against Merchants Mobile's 1.3. First Source also leads on review sentiment (39% vs 10%) and ratings volume (5.9K vs 60). Merchants Mobile's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (11.0 vs 16.0). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

First Source holds the better App Store score, 4.8 against 1.3. That said, the two scores are not equally well evidenced: First Source has 5.9K ratings behind it against 60, so its average is the more settled of the two. Written reviews point the same way: 39% of First Source's written reviews are positive against 10% of Merchants Mobile's.

UpkeepUpdate frequency

First Source ships an update monthly, Merchants Mobile every 5 months. The most recent releases landed on October 17, 2026 and October 14, 2026 respectively.

Scorecard6 real differences · 4 level
First Source versus Merchants Mobile: the parameters behind the verdict, then further details
ParameterFirst SourceMerchants Mobile
PriceFreeFree
Rating4.8 (5.9K ratings) — better1.3 (60 ratings)
Positive reviews39.0% of reviews — better10.0% of reviews
Number of ratings5.9K — better60
Update frequencyMonthly — betterEvery 5 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.011.0 — better
Further details — not scored
Size126 MB11 MB
Age rating4+4+
DeveloperFirst Source Federal Credit UnionWavespawn

Customer experience

First Source

All ratings5,918 ratings
Positive96.4%
Neutral1.6%
Negative2.0%
Written reviews59 reviews
Positive39.0%
Neutral6.8%
Negative54.2%

Merchants Mobile

All ratings60 ratings
Positive6.7%
Neutral0.0%
Negative93.3%
Written reviews30 reviews
Positive10.0%
Neutral0.0%
Negative90.0%

Bugs and requests

First Source

Reported bugs

3 issues
  • Unable to log in after recent update
  • Check deposit feature not working consistently
  • Accounts not syncing properly

Requested features

4 requests
  • Landscape mode support for iPad
  • Improved transaction details and search
  • Real-time balance updates
  • Apple Pay integration

Merchants Mobile

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

First Source

No in-app purchases

None

Merchants Mobile

No in-app purchases

Questions

Is First Source free?
First Source is free to download, with no in-app purchases.
Is Merchants Mobile free?
Merchants Mobile is free to download, with no in-app purchases.
Which has better reviews, First Source or Merchants Mobile?
First Source is rated higher. First Source averages 4.8 out of 5 from 5.9K ratings, while Merchants Mobile averages 1.3 from 60 ratings.
Do First Source or Merchants Mobile have ads?
Neither First Source nor Merchants Mobile shows ads.
Which is updated more often, First Source or Merchants Mobile?
First Source ships an update monthly, and Merchants Mobile every 5 months. Most recently, First Source was updated on October 17, 2026 and Merchants Mobile on October 14, 2026.

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