Safety Mobile vs Lowell311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Safety Mobile
Manage your insurance policies and claims conveniently from your mobile device. Pay bills, report accidents, access insurance cards, and track claim history. Receive important alerts for payments and renewals.
- Pay bills
- Report claims
- View insurance card
- Access claim history
- Receive payment/renewal alerts
- Find an agent
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Safety Mobile by Safety Insurance Insurance just got a whole lot easier with Safety Mobile right at your fingertips. It gives you access to your Safety Insurance My Account to pay your bill, report a claim at the accident scene, view your insurance card and access your agent information. View the history of your home and auto claims, including your adjuster's contact information, appraisals, and payments by selecting 'Claim History' under My Account. With the Alert Center, we will send you an email or text message when a payment is due, or your license, registration, or inspection expires. * Use Face/Touch ID or the 'Remember Me' switch on the login page to remember both your user name and password. Logging into My Account has never been easier! * Not a Safety Insurance policyholder? That’s OK - use the Find an Agent tool to locate an Independent Agent near you. About Safety Insurance: Safety Insurance is sold exclusively through a network of professional independent agents in Massachusetts, Maine, and New Hampshire. Safety Insurance offers insurance products for your Auto, Home, and Business.
Lowell311
Connect with the City of Lowell, MA through its official mobile application. Report city issues, manage bill payments, and receive important news updates conveniently.
- Report city issues
- Pay bills
- Receive news flashes
- Stay updated with city information
- Official city app
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Stay connected with the City of Lowell, MA. As the official mobile app, Lowell311 lets you quickly report issues, pay your bills, and stay updated with our news flashes—all in one place
Screenshots
Verdict
Safety Mobile and Lowell311 both sit at 1.9 stars, but that hides the real split: 25% of Safety Mobile's written reviews are positive against 0% of Lowell311's. Safety Mobile also leads on ratings volume (55 vs 6). Lowell311's advantage is update cadence (every 4 weeks vs every 3 months). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 1.9 for Safety Mobile against 2.0 for Lowell311. That said, the two scores are not equally well evidenced: Safety Mobile has 55 ratings behind it against 6, so its average is the more settled of the two. Written reviews are what separate them: 25% of Safety Mobile's written reviews are positive against 0% of Lowell311's.
Safety Mobile ships an update every 3 months, Lowell311 every 4 weeks. The most recent releases landed on August 8, 2026 and September 9, 2026 respectively.
| Parameter | Safety Mobile | Lowell311 |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (55 ratings) | 2.0 (6 ratings) — better |
| Positive reviews | 24.6% of reviews — better | 0.0% of reviews |
| Number of ratings | 55 — better | 6 |
| Update frequency | Every 3 months | Every 4 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 16.0 — better | 16.6 |
| Further details — not scored | ||
| Size | 10 MB | 31 MB |
| Age rating | 4+ | 4+ |
| Developer | Safety Insurance Company | City of Lowell |
Customer experience
Safety Mobile
Lowell311
Bugs and requests
Safety Mobile
Reported bugs
9 issues- System error on login
- App freezes when reporting claims
- App closes when uploading photos for claims
- Login verification loop
- App crashes on sign in
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- App closes after login
- App doesn't remember username
- App sends incorrect payment due notifications
- App doesn't display all covered individuals on insurance card
Requested features
11 requests- Add ability to view policy documents
- Add ability to see policy information
- Add bill payment scheduling
- Add payment history view
- Add pending payment view
Show 6 moreShow fewer
- Add ability to view ID proof
- Improve login process
- Add Touch ID/biometric login
- Add ability to report bugs/suggestions
- Allow saving billing information
- Add mobile payment option
Lowell311
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Safety Mobile
No in-app purchases
Lowell311
No in-app purchases
