Cisco Jabber vs Citrix Secure Access client
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Cisco Jabber
This application provides a unified communication experience, offering presence, instant messaging, voice, voice messaging, and video calling. It allows users to escalate calls into multi-party conferences and integrates with other collaboration tools.
- Instant messaging and presence
- Integrated voice and video calling
- Visual voicemail
- Escalate to WebEx meetings
- Cross-platform compatibility
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Cisco Jabber™ for iPhone and iPad is a collaboration application that provides presence, instant messaging (IM), voice, voice messaging, and video calling capabilities on Apple iPhone, iPad, and Apple Watch. Escalate your Jabber calls into multi-party conferencing with Cisco WebEx® Meetings. This application supports the following capabilities: • Integrated voice • High-quality video with interoperability to Cisco video endpoints • IM, presence • Visual voicemail • One-tap escalation to WebEx meetings (cross-launches the Cisco WebEx® Meetings application) Device and Operating System Requirements: The latest Cisco Jabber for iPhone and iPad Release is supported on iOS 18 and iPadOS 18. iPhone models compatible with iOS18: https://support.apple.com/guide/iphone/iphone-models-compatible-with-ios-18-iphe3fa5df43/18.0/ios/18.0 iPad models compatible with iPadOS 18: https://support.apple.com/guide/ipad/ipad-models-compatible-with-ipados-18-ipad213a25b2/ipados For more information about Cisco Jabber, visit: http://www.cisco.com/go/jabber IMPORTANT: If connecting to Cisco Unified Communications Manager, administrators must enable the correct Cisco Jabber for iPhone and iPad configurations, or proper connectivity will not be established. For details, review the latest Cisco Jabber Installation and Configuration Guide, and Server Setup Guide. IMPORTANT: Most of the features described above are specific to a particular system configuration. Please check with your IT administrator to determine the specific features that are available to you. Portions of Cisco Jabber are licensed under the GNU Lesser General Public License (LGPL), and are “Copyright © 1999 Erik Walthinsen omega@cse.ogi.edu”. You may obtain a copy of the LGPL license at http://www.gnu.org/licenses/lgpl-2.1.html. Cisco, Cisco Unified Communications Manager and Cisco Jabber are trademarks of Cisco Systems, Inc. Copyright © 2013-2025 Cisco Systems, Inc. All Rights Reserved. By tapping “Install” you agree to install Jabber and all future software updates, and you accept the terms of service and privacy statement below: http://www.cisco.com/web/siteassets/legal/privacy.html Email us at jabber-ios-feedback@cisco.com with any feedback. Support URL http://www.cisco.com/c/en/us/support/customer-collaboration/jabber-iphone-ipad/tsd-products-support-series-home.html Marketing URL http://www.cisco.com/go/jabber
Citrix Secure Access client
This application provides secure, remote access to corporate resources like applications, desktops, and data. It offers features like SSL connectivity, per-app flexibility, and multi-factor authentication for a seamless and protected user experience.
- Secure SSL connectivity
- Per-app connection flexibility
- Multi-factor authentication
- One-time password generator
- Push notification authentication
- QR code token management
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Citrix Secure Access enables secure access to business critical applications, virtual desktops, and corporate data from anywhere at any time, providing an optimal user experience with the Citrix Gateway appliance. Secure Access Features: - Full layer 3 SSL connectivity to Citrix Gateway - Per-app connection flexibility (Provisioning support through MDM systems) - On demand support - Multi-factor authentication support with client certificate - IPv6 compliant One Time Password (OTP) Features: - One Time Password generator using TOTP protocol - Add/Manage Password Tokens using QR Code - Second Factor authentication using Push Notifications - Multi Factor authentication with Touch ID and Face ID Support Requirements: Credentialed access to a Citrix Gateway version 10.5 or later. Please contact your organization’s IT group for connection information. Languages: - English, German, French, Spanish, Simplified Chinese and Japanese.
Screenshots
Verdict
The clearest difference is rating: Cisco Jabber at 4.6 against Citrix Secure Access client's 3.0. Cisco Jabber also leads on ratings volume (17K vs 12) and review sentiment (27% vs 17%). Citrix Secure Access client's advantage is update cadence (every 5 weeks vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Cisco Jabber holds the better App Store score, 4.6 against 3.0. That said, the two scores are not equally well evidenced: Cisco Jabber has 17K ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 27% of Cisco Jabber's written reviews are positive against 17% of Citrix Secure Access client's.
Cisco Jabber ships an update every 2 months, Citrix Secure Access client every 5 weeks. The most recent releases landed on October 18, 2026 and October 16, 2026 respectively.
| Parameter | Cisco Jabber | Citrix Secure Access client |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (17K ratings) — better | 3.0 (12 ratings) |
| Positive reviews | 27.0% of reviews — better | 17.2% of reviews |
| Number of ratings | 17K — better | 12 |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple Watch — better | iPhone, iPad |
| Requires iOS | 16.0 — better | 16.6 |
| Further details — not scored | ||
| Size | 170 MB | 24 MB |
| Age rating | 4+ | 4+ |
| Developer | Cisco | Citrix Systems, Inc. |
Customer experience
Cisco Jabber
Citrix Secure Access client
Bugs and requests
Cisco Jabber
Reported bugs
3 issues- Inability to receive calls when app is in background
- Notifications not working as expected
- Frequent need to log in and reconnect
Requested features
3 requests- Allow customization of ringtones
- Improve syncing of chat history across devices
- Add support for iPad multitasking
Citrix Secure Access client
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Cisco Jabber
No in-app purchases
Citrix Secure Access client
No in-app purchases
Questions
Is Cisco Jabber free?
Is Citrix Secure Access client free?
Which has better reviews, Cisco Jabber or Citrix Secure Access client?
Do Cisco Jabber or Citrix Secure Access client have ads?
Which is updated more often, Cisco Jabber or Citrix Secure Access client?
Other comparisons
