Comparison

StarHub App vs VI Mobile ID

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

StarHub App

Easily manage all your StarHub services, discover new deals, and shop for mobile, broadband, and entertainment plans. Pay bills, monitor data, and get support 24/7.

Highlights
  • Discover new deals
  • Manage mobile plans
  • Shop broadband and entertainment
  • View and pay bills
  • Subscribe to add-ons
  • 24/7 virtual assistant support
Read full description

The StarHub app is here to help you do more, effortlessly. Discover new deals and manage your StarHub services anytime, anywhere with the refreshed StarHub app! • Shop our latest mobile, broadband and entertainment offerings, all within the app • Activate and manage your mobile plans, view your data allowance, add roaming packs and more • Change up your entertainment offerings with new TV+ passes and streaming add-ons • View and pay your bills, or top-up your StarHub wallet with ease • Get alerts on the latest deals or important updates related to your services • Subscribe to add-ons and services like our cyber security suite or worry-free device care • Have any questions? Get 24/7 support from our virtual assistant StarHub's achievements and assurances: • Sustainability Champion: Named World’s Most Sustainable Telco on 2025 Corporate Knights' Global 100 • Data safety certified: Awarded with the Data Protection Trustmark (DPTM) certification by Infocomm Media Development Authority (IMDA) • Secure transactions: Committed to the high standard in payment safety with PCI-DSS compliance

About

VI Mobile ID

Features
Read full description

Vanderbilt’s range of Bluetooth Readers is a secure & flexible identification solution bringing the access credential onto your smartphone. For more information on how to use the app or how to set-up a Bluetooth credential, please visit our website at https://www.vanderbiltindustries.com/bluetooth-card-readers. VI Mobile ID is a mobile access control solution. This app uses your smartphone’s Bluetooth® Smart technology as an alternative to keys and contactless access credentials. It connects and transmits data to compatible Bluetooth card readers to unlock doors. VI Mobil ID offers multiple ways of identification for easy access control: Show to Go: In this mode, the smart phone will simulate a traditional proximity card and need to be hold close to the reader. Shake to Go: When you shake the smart phone, it triggers a connection to the Bluetooth reader. The door will be unlocked if the user has been authorized successfully. Manual Button: You can unlock a door by tapping the button on your smart phone app. Hands-free: In this mode, you can unlock the door by passing infront of the reader without having to present the smart phone. Other functions: - Background mode to allow user to unlock the door without unlocking the smart phone - Direct mode to allow automatic unlocking when user is walking towards the door - Password protection for sensitivity and RSSI value setting - Real time Bluetooth signal strength and display searched reader's name The app will only be useful to you once your organization has been set up with compatible readers and your security administrator can issue Mobil IDs. If you would like to start using VI Mobile ID in your organization and require further information on how to set-up a Bluetooth credential on your phone, please visit our website at https://www.vanderbiltindustries.com/bluetooth-card-readers.

Screenshots

StarHub App4 screens
VI Mobile ID4 screens

Verdict

The call

The clearest difference is update cadence: StarHub App at every 2 months against VI Mobile ID's every 4 months. On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

StarHub App ships an update every 2 months, VI Mobile ID every 4 months. The most recent releases landed on November 10, 2026 and November 3, 2026 respectively.

Scorecard1 real difference · 9 level
StarHub App versus VI Mobile ID: the parameters behind the verdict, then further details
ParameterStarHub AppVI Mobile ID
PriceFreeFree
Rating3.0 (156 ratings) — better—
Positive reviews8.7% of reviews—
Number of ratings156 — better—
Update frequencyEvery 2 months — betterEvery 4 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.0 — better15.6
Further details — not scored
Size243 MB3 MB
Age rating4+4+
DeveloperStarHub LtdVanderbilt, LLC

Bugs and requests

StarHub App

Reported bugs

21 issues
  • App fails to launch - stuck on loading animation
  • OTP authentication repeatedly fails
  • Payment process resets when leaving app for authentication
  • Identity verification crashes during document upload
  • Navigation buttons unresponsive or non-functional
Show 16 more
  • App crashes when logged in
  • Links not working after app updates
  • Data usage display inaccurate or missing
  • Billing information not displaying
  • App becomes unstable after updates
  • Login takes excessive time (up to 1 minute)
  • eSIM email confirmation not received
  • Tourist eSIM verification links broken or require Singpass
  • App resets when switching between screens
  • Ad pop-ups prevent access to payment OTP
  • Black screen or unresponsive interface
  • Incompatibility with iPhone 6 Plus resolution
  • Address input validation errors
  • E-payment system loses page state
  • Redemption page slow to load
  • Backend maintenance during business hours

Requested features

12 requests
  • Apple Pay and modern payment method support
  • Dark mode option
  • iPad app version
  • Ability to remove saved credit cards
  • Data upsize usage tracking
Show 7 more
  • Call minutes monitoring
  • Better international roaming management
  • Improved overseas app performance
  • Alternative payment methods (7-Eleven, website)
  • Better account status visibility
  • Streamlined eSIM verification process for tourists
  • Native app design instead of web-based interfaces

VI Mobile ID

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

StarHub App

No in-app purchases

None

VI Mobile ID

No in-app purchases

Questions

Is StarHub App free?
StarHub App is free to download, with no in-app purchases.
Is VI Mobile ID free?
VI Mobile ID is free to download, with no in-app purchases.
Do StarHub App or VI Mobile ID have ads?
Neither StarHub App nor VI Mobile ID shows ads.
Which is updated more often, StarHub App or VI Mobile ID?
StarHub App ships an update every 2 months, and VI Mobile ID every 4 months. Most recently, StarHub App was updated on November 10, 2026 and VI Mobile ID on November 3, 2026.

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