StarHub App vs USMS
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
StarHub App
Easily manage all your StarHub services, discover new deals, and shop for mobile, broadband, and entertainment plans. Pay bills, monitor data, and get support 24/7.
- Discover new deals
- Manage mobile plans
- Shop broadband and entertainment
- View and pay bills
- Subscribe to add-ons
- 24/7 virtual assistant support
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The StarHub app is here to help you do more, effortlessly. Discover new deals and manage your StarHub services anytime, anywhere with the refreshed StarHub app! • Shop our latest mobile, broadband and entertainment offerings, all within the app • Activate and manage your mobile plans, view your data allowance, add roaming packs and more • Change up your entertainment offerings with new TV+ passes and streaming add-ons • View and pay your bills, or top-up your StarHub wallet with ease • Get alerts on the latest deals or important updates related to your services • Subscribe to add-ons and services like our cyber security suite or worry-free device care • Have any questions? Get 24/7 support from our virtual assistant StarHub's achievements and assurances: • Sustainability Champion: Named World’s Most Sustainable Telco on 2025 Corporate Knights' Global 100 • Data safety certified: Awarded with the Data Protection Trustmark (DPTM) certification by Infocomm Media Development Authority (IMDA) • Secure transactions: Committed to the high standard in payment safety with PCI-DSS compliance
USMS
Manage your electricity and water bills with this app. It provides a fast, easy, and secure way to access your account, make payments, and view your billing history from anywhere.
- Quick top-up
- Account details access
- Bill payment
- Debt payment
- History reports
- Profile updates
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USMS Mobile app offers you an enhanced users experience through our mobile app. Offers fast, easy, and safer way to manage your electricity and water bills. User can be able to access their account anytime and anywhere Features include: 1. Quick Top Up 2. Account details 3. Top up 4. Pay debt 5. History report 6. Update profile 7. E-Dealer
Screenshots
Verdict
The clearest difference is rating: StarHub App at 3.1 against USMS's 1.4. StarHub App also leads on ratings volume (151 vs 14) and review sentiment (9% vs 0%). USMS's advantage is update cadence (fortnightly vs every 2 months) and iOS requirement (8.0 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
StarHub App holds the better App Store score, 3.1 against 1.4. That said, the two scores are not equally well evidenced: StarHub App has 151 ratings behind it against 14, so its average is the more settled of the two. Written reviews point the same way: 9% of StarHub App's written reviews are positive against 0% of USMS's.
StarHub App ships an update every 2 months, USMS fortnightly. The most recent releases landed on October 13, 2026 and October 3, 2026 respectively.
| Parameter | StarHub App | USMS |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (151 ratings) — better | 1.4 (14 ratings) |
| Positive reviews | 8.7% of reviews — better | 0.0% of reviews |
| Number of ratings | 151 — better | 14 |
| Update frequency | Every 2 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 8.0 — better |
| Further details — not scored | ||
| Size | 243 MB | 77 MB |
| Age rating | 4+ | 4+ |
| Developer | StarHub Ltd | DST NETWORK SDN BHD |
Customer experience
StarHub App
USMS
Bugs and requests
StarHub App
Reported bugs
21 issues- App fails to launch - stuck on loading animation
- OTP authentication repeatedly fails
- Payment process resets when leaving app for authentication
- Identity verification crashes during document upload
- Navigation buttons unresponsive or non-functional
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- App crashes when logged in
- Links not working after app updates
- Data usage display inaccurate or missing
- Billing information not displaying
- App becomes unstable after updates
- Login takes excessive time (up to 1 minute)
- eSIM email confirmation not received
- Tourist eSIM verification links broken or require Singpass
- App resets when switching between screens
- Ad pop-ups prevent access to payment OTP
- Black screen or unresponsive interface
- Incompatibility with iPhone 6 Plus resolution
- Address input validation errors
- E-payment system loses page state
- Redemption page slow to load
- Backend maintenance during business hours
Requested features
12 requests- Apple Pay and modern payment method support
- Dark mode option
- iPad app version
- Ability to remove saved credit cards
- Data upsize usage tracking
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- Call minutes monitoring
- Better international roaming management
- Improved overseas app performance
- Alternative payment methods (7-Eleven, website)
- Better account status visibility
- Streamlined eSIM verification process for tourists
- Native app design instead of web-based interfaces
USMS
Not enough reviews yet to summarise bugs or requests.
In-app purchases
StarHub App
No in-app purchases
USMS
No in-app purchases
