SmartHub vs ETSU Package Locker
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SmartHub
Manage your utility and telecommunications accounts with ease. View usage, billing, and payment history. Report service issues, receive important company news, and manage your WiFi network all from your mobile device.
- View and manage bills and payments
- Monitor energy usage trends
- Contact customer service easily
- Receive service news and outage alerts
- Report service interruptions
- Manage WiFi network and devices
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SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company. NISC serves over 500 telecoms and utilities across the nation, install the application to determine if your local organization is supported. Additional Features: Bill & Pay - Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. Make a payment now or schedule it for a future date. My Usage - View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface. Contact Us - Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates. News - Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events. Service Status - Displays service interruption and outage information. You can also report an outage directly to your service provider. Maps - Displays facility and payment dropbox locations on a map interface. Manage Wifi - Easily manage your WiFi network and connected devices. Maintain passwords, troubleshoot issues, create and control guest networks, limit access to connected devices, create rules with parental controls and check internet speed.
ETSU Package Locker
Receive instant alerts when your packages arrive and are ready for pickup. This app offers multiple convenient ways to access your packages from the locker bank, including PIN entry and remote locker opening.
- Instant package arrival notifications
- Package location reporting (locker bank or mail room)
- View package details (carrier, tracking)
- Collection PIN for locker access
- Remote locker opening functionality
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The East Tennessee State University (ETSU) Package Locker Mobile App provides the following: - Immediate notification when packages have arrived and are ready for collection - Reports if packages are either in the locker bank or in the mail room - ETSU Students can view basic package details including the carrier and tracking number - The mobile app provides 3 different options for Students to collect their packages from the locker bank: - A collection PIN that can be keyed using the Touch Screen at the Locker Bank - A button to remote open the locker containing the package * (*Requires the student to be within 5 feet of the locker bank to enable this functionality)
Screenshots
Verdict
The clearest difference is update cadence: SmartHub at every 2 months against ETSU Package Locker's every 39 months. SmartHub also leads on ratings volume (2K vs 10) and rating (2.7 vs 2.5). ETSU Package Locker's advantage is review sentiment (33% vs 17%) and iOS requirement (9.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SmartHub holds the better App Store score, 2.7 against 2.5. That said, the two scores are not equally well evidenced: SmartHub has 2K ratings behind it against 10, so its average is the more settled of the two. Written reviews complicate that: 17% of SmartHub's written reviews are positive against 33% of ETSU Package Locker's, so the app with the better star average is not the one people write more warmly about.
SmartHub ships an update every 2 months, ETSU Package Locker every 39 months. The most recent releases landed on October 14, 2026 and October 8, 2026 respectively.
| Parameter | SmartHub | ETSU Package Locker |
|---|---|---|
| Price | Free | Free |
| Rating | 2.7 (2K ratings) — better | 2.5 (10 ratings) |
| Positive reviews | 16.5% of reviews | 33.3% of reviews — better |
| Number of ratings | 2K — better | 10 |
| Update frequency | Every 2 months — better | Every 39 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #80 — better | — |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 17.0 | 9.0 — better |
| Further details — not scored | ||
| Size | 29 MB | 66 MB |
| Age rating | 17+ | 4+ |
| Developer | National Information Solutions Cooperative | TZI Australia Pty Limited |
Customer experience
SmartHub
ETSU Package Locker
Bugs and requests
SmartHub
Reported bugs
4 issues- Login issues after recent update
- Incorrect or missing usage data
- Inability to disable auto-pay
- Compatibility problems with newer OS versions
Requested features
4 requests- Add support for multiple utility accounts
- Improve push notification system
- Provide more detailed usage insights
- Allow customizable alert thresholds
ETSU Package Locker
Not enough reviews yet to summarise bugs or requests.
In-app purchases
SmartHub
No in-app purchases
ETSU Package Locker
No in-app purchases









