SmartHub - Really
Get with it. Itโs an old featureless app. Have AI code you something better.
Rate selection is hidden
The rate selection is hidden. This needs to be an obvious selection on the opening page. This very very poor user interface makes it extremely difficult to use.
Why require an account # for log in?
Iโm trying to set up my new banking info so I can pay my bill automatically. Iโm traveling. I donโt have access to my SLV REC account number until I can get into the website to access my account.
But someone unfortunately made the decision that you canโt get into the website without your account number. VERY DISAPPOINTED and VERY FRUSTRATED!
I finally have time and info to change my bank info but am getting roadblocked because I have no idea what their account number is for me.
PLEASE RETHINK your log in screen. Make it normal. Without an account number. Thats CRAZY!!
But someone unfortunately made the decision that you canโt get into the website without your account number. VERY DISAPPOINTED and VERY FRUSTRATED!
I finally have time and info to change my bank info but am getting roadblocked because I have no idea what their account number is for me.
PLEASE RETHINK your log in screen. Make it normal. Without an account number. Thats CRAZY!!
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Multiple payment issue
Donโt really have a problem with the app other than if I make a payment to the provider. If I donโt have all my card information exact, it still trying to pull funds out of the account and and says it was declined due to account information error. Then I have to wait atleast a week to see those funds returned. Bank canโt do anything about it until a week has passed. I donโt see why it still tryโs to pull the funds out if the account if the card information is wrongโฆ
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Total Garbage
When you go to report that your power is out, the app instantly closes/crashes. I have tried uninstalling and reinstalling it. Doesnโt help. So the one thing that the app is actually useful for, I have no idea if they are even getting my report reported outage or not.





