Seems like they don't really care much about the software
The software could be much better but they don't seem to care much for it. Basic stuff like time of use details always seems in need of repair and some of the stats are mislabeled but all works out when you already have general idea. They are good with the bills and payment info but a lot of missing potential
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Usage interface.
In the past you could scroll thru your usage week by week. Now if you try to do this, it goes back to the main screen. Can you fix this?
Location required
I have two homes, and I am trying to use this app to monitor my second home while I’m not there. The app will not let me use it without putting in my location. When I type in the address of my second home and hit, enter it uses the location of my first home and gives me the utility companies in this area not the area.. This app is useless if you have two houses.
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It’s great
I’ve been using it for quite a while. Saves me from having to log into a website just to pay a bill. It’s quick and convenient. Highly recommend
Managed by Drunk Ai
Their app update description, and one of the many reasons NO ONE TRUSTS THEM:
"Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects."
"Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects."
Garbage…
Tells me it needs an update, but when you go to the App Store it says it’s up to date.
RE
Do not download this app, it is set up by Steve Heaton who steals your information.
What a piece of junk!
I tried to use this app to pay my electric district 3 bill, worked ok for a couple of months and then it said the app was out of date and needed to be updated, nope no update available but it would not let me pay my bill. I even deleted the app and reinstalled it and it still didn’t work. I finally had to go to the website to pay my bill so what good is the app 🤬
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Crashes all the time
Want to report an outage? Crash. Want to look at your statement? Crash.
SmartHub
I already have SmartHub and it’s not working today…says it’s out of date…can’t pay my bill!
So why is this pushing it? I’d really like to pay my bill the way I’ve been paying it for several years!! No instructions have been given for a new way to pay except for at a kiosk in a store that will charge a fee! 🤷♀️ I’m really not interested in that! HELP!
So why is this pushing it? I’d really like to pay my bill the way I’ve been paying it for several years!! No instructions have been given for a new way to pay except for at a kiosk in a store that will charge a fee! 🤷♀️ I’m really not interested in that! HELP!
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Horrible app
Impossible to edit profile
Crashes
Crashes every single time you try to log in. Deleted the app and reinstalled it, same problems.
Wonky and doesn’t work right
I’ve had my app installed for quite some time and it’s really good with billing, but it’s terrible with usage and retaining vital meter information. Numbers are often incorrect. It’s hard to tell if it is the app or core energy that’s feeding to it.
Celia
Today tried to open app! Got code entered & then page closed & had to go through process to login again! Did this 4 times & each time app shut down! It is updated. Your wise words please as I use this app?
Where is app support?
I have been using this app for over 5 years for my internet provider, now I have added my energy provider to the app but now I am not able to access my internet provider account information, I went to app support and it gives me a “page not found” error message. Please fix this and if you could make navigating between service providers accessible that would be a much more user friendly experience. Thanks.
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Waste of investment
I’ve had smart hub on my phone for about 8 years. Every time I needed it, it was either slow, incorrect compared to my production meter and now simply says I don’t have any meters. I waited long enough for Core to fix these issues but now I’m done. REMOVED!!!
Usage selection not working
When I select usage for my account I get a message that they can’t find meter for this account. This just started about a week ago. Please fix it!
Used to work great
I have this installed on both IPad and IPhone and have used it for several years to pay a couple of my utilities that use this. It still works fine on my phone but probably 6 months ago quit working on my IPad. Using the same sign in info it fails to log in every time on IPad but works fine from my phone.
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Slow
Usage section of the app is so slow it’s un usable
It’s a good app most of all most times
But there is times where it won’t let you login. It won’t let you do nothing and it takes you a long time to fix it.
