SmartHub - Really
Get with it. It’s an old featureless app. Have AI code you something better.
Rate selection is hidden
The rate selection is hidden. This needs to be an obvious selection on the opening page. This very very poor user interface makes it extremely difficult to use.
Why require an account # for log in?
I’m trying to set up my new banking info so I can pay my bill automatically. I’m traveling. I don’t have access to my SLV REC account number until I can get into the website to access my account.
But someone unfortunately made the decision that you can’t get into the website without your account number. VERY DISAPPOINTED and VERY FRUSTRATED!
I finally have time and info to change my bank info but am getting roadblocked because I have no idea what their account number is for me.
PLEASE RETHINK your log in screen. Make it normal. Without an account number. Thats CRAZY!!
But someone unfortunately made the decision that you can’t get into the website without your account number. VERY DISAPPOINTED and VERY FRUSTRATED!
I finally have time and info to change my bank info but am getting roadblocked because I have no idea what their account number is for me.
PLEASE RETHINK your log in screen. Make it normal. Without an account number. Thats CRAZY!!
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Multiple payment issue
Don’t really have a problem with the app other than if I make a payment to the provider. If I don’t have all my card information exact, it still trying to pull funds out of the account and and says it was declined due to account information error. Then I have to wait atleast a week to see those funds returned. Bank can’t do anything about it until a week has passed. I don’t see why it still try’s to pull the funds out if the account if the card information is wrong…
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Total Garbage
When you go to report that your power is out, the app instantly closes/crashes. I have tried uninstalling and reinstalling it. Doesn’t help. So the one thing that the app is actually useful for, I have no idea if they are even getting my report reported outage or not.
Extremely useless app
It worked only once. After that it does not recognize billing account number, email or name. I’ve tried to rectify the situation through customer service - nothing. So if they tell you to download this app out of convenience - good luck. I gave it one star, which is one star too many.
Terrible
This is not realistic at all. Do not believe in what the app says. It said I had used $180 for the month turns out my bill was over $300.
You updated me right out of being able to use the app
So it says the app must be updated. I have an iPhone 11 and now the app does not work on my phone. Thanks a lot… Now it’s a pain to pay my bill!
Terrible
It is a terrible app if you have more than one utility that wants to use SmartHub because you cannot switch between the companies. I have two companies that use SmartHub. One I have to access through a link that goes to a browser page. The other I access to the app it’s a pain in the rear way to do things.
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Seems like they don't really care much about the software
The software could be much better but they don't seem to care much for it. Basic stuff like time of use details always seems in need of repair and some of the stats are mislabeled but all works out when you already have general idea. They are good with the bills and payment info but a lot of missing potential
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Usage interface.
In the past you could scroll thru your usage week by week. Now if you try to do this, it goes back to the main screen. Can you fix this?
Location required
I have two homes, and I am trying to use this app to monitor my second home while I’m not there. The app will not let me use it without putting in my location. When I type in the address of my second home and hit, enter it uses the location of my first home and gives me the utility companies in this area not the area.. This app is useless if you have two houses.
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It’s great
I’ve been using it for quite a while. Saves me from having to log into a website just to pay a bill. It’s quick and convenient. Highly recommend
Managed by Drunk Ai
Their app update description, and one of the many reasons NO ONE TRUSTS THEM:
"Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects."
"Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects."
Garbage…
Tells me it needs an update, but when you go to the App Store it says it’s up to date.
RE
Do not download this app, it is set up by Steve Heaton who steals your information.
What a piece of junk!
I tried to use this app to pay my electric district 3 bill, worked ok for a couple of months and then it said the app was out of date and needed to be updated, nope no update available but it would not let me pay my bill. I even deleted the app and reinstalled it and it still didn’t work. I finally had to go to the website to pay my bill so what good is the app 🤬
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Crashes all the time
Want to report an outage? Crash. Want to look at your statement? Crash.
SmartHub
I already have SmartHub and it’s not working today…says it’s out of date…can’t pay my bill!
So why is this pushing it? I’d really like to pay my bill the way I’ve been paying it for several years!! No instructions have been given for a new way to pay except for at a kiosk in a store that will charge a fee! 🤷♀️ I’m really not interested in that! HELP!
So why is this pushing it? I’d really like to pay my bill the way I’ve been paying it for several years!! No instructions have been given for a new way to pay except for at a kiosk in a store that will charge a fee! 🤷♀️ I’m really not interested in that! HELP!
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Horrible app
Impossible to edit profile
