CVC code with face recognition?
Seems a little outdated. You use face recognition to sign into the app, you can save your credit card on the app, then you have to go find your card for the CVC number?!? What are we doing here?
Better!
Login works today. Decent!
2 factor authentication code issue
Login in from an area that has wifi internet access only resulted in the 2FA code never being received.
Won’t let me pay
System error keeps saying invalid usage.
This company does not care about user experience
Nothing in this app ever considers user intent. It’s a glorified data dump that occasionally has a graph. Poor design that gives users a headache
Works Perfect
Works exactly as expected. Easy to pay and use.
Does what it is supposed to do
I don’t get the low rating. App
Was easy to set up and easy to use for payment. App is simple but effective…No frills but no BS and clutter either …no complaints.
Was easy to set up and easy to use for payment. App is simple but effective…No frills but no BS and clutter either …no complaints.
Rates less than 1
Was told that my power company (Tri-co REC out of Pennsylvania; however, after many page of listing companies…my company didn’t show
Program should typing the name in and all listed for that name;, or, at least put all the companies in alphabetical order
It’s 2026…dealing with something like this👎
Program should typing the name in and all listed for that name;, or, at least put all the companies in alphabetical order
It’s 2026…dealing with something like this👎
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Garbage App
Still doesn’t even work on an iPad.Are you ever going to fix this app? Maybe listen to your customers?
Always error
Communication error every time I try to process my payment. Tried every hour for the past 4 hours and decided to write a review because this has happened every month. App has horrible ratings just use the website save yourself the trouble!
SmartHub - Really
Get with it. It’s an old featureless app. Have AI code you something better.
Rate selection is hidden
The rate selection is hidden. This needs to be an obvious selection on the opening page. This very very poor user interface makes it extremely difficult to use.
Why require an account # for log in?
I’m trying to set up my new banking info so I can pay my bill automatically. I’m traveling. I don’t have access to my SLV REC account number until I can get into the website to access my account.
But someone unfortunately made the decision that you can’t get into the website without your account number. VERY DISAPPOINTED and VERY FRUSTRATED!
I finally have time and info to change my bank info but am getting roadblocked because I have no idea what their account number is for me.
PLEASE RETHINK your log in screen. Make it normal. Without an account number. Thats CRAZY!!
But someone unfortunately made the decision that you can’t get into the website without your account number. VERY DISAPPOINTED and VERY FRUSTRATED!
I finally have time and info to change my bank info but am getting roadblocked because I have no idea what their account number is for me.
PLEASE RETHINK your log in screen. Make it normal. Without an account number. Thats CRAZY!!
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Multiple payment issue
Don’t really have a problem with the app other than if I make a payment to the provider. If I don’t have all my card information exact, it still trying to pull funds out of the account and and says it was declined due to account information error. Then I have to wait atleast a week to see those funds returned. Bank can’t do anything about it until a week has passed. I don’t see why it still try’s to pull the funds out if the account if the card information is wrong…
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Total Garbage
When you go to report that your power is out, the app instantly closes/crashes. I have tried uninstalling and reinstalling it. Doesn’t help. So the one thing that the app is actually useful for, I have no idea if they are even getting my report reported outage or not.
Extremely useless app
It worked only once. After that it does not recognize billing account number, email or name. I’ve tried to rectify the situation through customer service - nothing. So if they tell you to download this app out of convenience - good luck. I gave it one star, which is one star too many.
Terrible
This is not realistic at all. Do not believe in what the app says. It said I had used $180 for the month turns out my bill was over $300.
You updated me right out of being able to use the app
So it says the app must be updated. I have an iPhone 11 and now the app does not work on my phone. Thanks a lot… Now it’s a pain to pay my bill!
Terrible
It is a terrible app if you have more than one utility that wants to use SmartHub because you cannot switch between the companies. I have two companies that use SmartHub. One I have to access through a link that goes to a browser page. The other I access to the app it’s a pain in the rear way to do things.
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Seems like they don't really care much about the software
The software could be much better but they don't seem to care much for it. Basic stuff like time of use details always seems in need of repair and some of the stats are mislabeled but all works out when you already have general idea. They are good with the bills and payment info but a lot of missing potential
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