Comparison

SmartHub vs MemberLink

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

SmartHub

Manage your utility and telecommunications accounts with ease. View usage, billing, and payment history. Report service issues, receive important company news, and manage your WiFi network all from your mobile device.

Highlights
  • View and manage bills and payments
  • Monitor energy usage trends
  • Contact customer service easily
  • Receive service news and outage alerts
  • Report service interruptions
  • Manage WiFi network and devices
Currently charting
Read full description

SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company. NISC serves over 500 telecoms and utilities across the nation, install the application to determine if your local organization is supported. Additional Features: Bill & Pay - Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. Make a payment now or schedule it for a future date. My Usage - View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface. Contact Us - Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates. News - Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events. Service Status - Displays service interruption and outage information. You can also report an outage directly to your service provider. Maps - Displays facility and payment dropbox locations on a map interface. Manage Wifi - Easily manage your WiFi network and connected devices. Maintain passwords, troubleshoot issues, create and control guest networks, limit access to connected devices, create rules with parental controls and check internet speed.

About

MemberLink

Manage your account details, view bills and balances, and make payments securely on the go. Schedule alerts, receive notifications, and access nearly all web portal features instantly from your mobile device.

Highlights
  • Secure account access
  • View bill and balance
  • Make payments
  • Find payment locations
  • Schedule alerts and reminders
  • Receive push notifications
Features
Read full description

Our Mobile App is designed to give you fast, secure account access so you can easily manage your account details, view your bill and your account balance, make payments and find payment locations, schedule alerts and reminders, receive push notifications, and more. Nearly everything you can do from our web portal can now be handled instantly whether you’re at home, at work, or on the go.

Screenshots

SmartHub4 screens
MemberLink4 screens

Verdict

The call

The clearest difference is rating: MemberLink at 5.0 against SmartHub's 2.7. MemberLink also leads on iOS requirement (12.0 vs 17.0). SmartHub's advantage is ratings volume (1.9K vs 1) and update cadence (every 2 months vs every 8 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

MemberLink holds the better App Store score, 5.0 against 2.7. That said, the two scores are not equally well evidenced: SmartHub has 1.9K ratings behind it against 1, so its average is the more settled of the two.

UpkeepUpdate frequency

SmartHub ships an update every 2 months, MemberLink every 8 months. The most recent releases landed on September 24, 2026 and September 12, 2026 respectively.

Scorecard5 real differences · 6 level
SmartHub versus MemberLink: the parameters behind the verdict, then further details
ParameterSmartHubMemberLink
PriceFreeFree
Rating2.7 (1.9K ratings)5.0 (1 ratings) — better
Positive reviews15.8% of reviews—
Number of ratings1.9K — better1
Update frequencyEvery 2 months — betterEvery 8 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#131 — better—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.012.0 — better
Further details — not scored
Size29 MB175 MB
Age rating17+4+
DeveloperNational Information Solutions CooperativeAdams Electric Cooperative

Customer experience

SmartHub

All ratings1,946 ratings
Positive36.9%
Neutral8.5%
Negative54.6%
Written reviews228 reviews
Positive15.8%
Neutral8.8%
Negative75.4%

MemberLink

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

SmartHub

Reported bugs

4 issues
  • Login issues after recent update
  • Incorrect or missing usage data
  • Inability to disable auto-pay
  • Compatibility problems with newer OS versions

Requested features

4 requests
  • Add support for multiple utility accounts
  • Improve push notification system
  • Provide more detailed usage insights
  • Allow customizable alert thresholds

MemberLink

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

SmartHub

No in-app purchases

None

MemberLink

No in-app purchases

Questions

Is SmartHub free?
SmartHub is free to download, with no in-app purchases.
Is MemberLink free?
MemberLink is free to download, with no in-app purchases.
Which has better reviews, SmartHub or MemberLink?
MemberLink is rated higher. SmartHub averages 2.7 out of 5 from 1.9K ratings, while MemberLink averages 5.0 from 1 ratings.
Do SmartHub or MemberLink have ads?
Neither SmartHub nor MemberLink shows ads.
Which is updated more often, SmartHub or MemberLink?
SmartHub ships an update every 2 months, and MemberLink every 8 months. Most recently, SmartHub was updated on September 24, 2026 and MemberLink on September 12, 2026.

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