Comparison

SmartHub vs My Ciello

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

SmartHub

Manage your utility and telecommunications accounts with ease. View usage, billing, and payment history. Report service issues, receive important company news, and manage your WiFi network all from your mobile device.

Highlights
  • View and manage bills and payments
  • Monitor energy usage trends
  • Contact customer service easily
  • Receive service news and outage alerts
  • Report service interruptions
  • Manage WiFi network and devices
Currently charting
Read full description

SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company. NISC serves over 500 telecoms and utilities across the nation, install the application to determine if your local organization is supported. Additional Features: Bill & Pay - Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. Make a payment now or schedule it for a future date. My Usage - View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface. Contact Us - Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates. News - Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events. Service Status - Displays service interruption and outage information. You can also report an outage directly to your service provider. Maps - Displays facility and payment dropbox locations on a map interface. Manage Wifi - Easily manage your WiFi network and connected devices. Maintain passwords, troubleshoot issues, create and control guest networks, limit access to connected devices, create rules with parental controls and check internet speed.

About

My Ciello

Manage your home Wi-Fi network remotely. Easily set up guest access and implement parental controls. Monitor connected devices and control your network settings from anywhere.

Highlights
  • Guest Wi-Fi setup
  • Parental controls
  • Device management
  • View connected devices
  • SSID management
  • Remote network control
Features
Read full description

My Ciello is a mobile application that allows you to easily enable Wi-Fi for your guests and set parental controls. Control your network from anywhere with device management, viewing connected devices, and SSID management.

Screenshots

SmartHub4 screens
My Ciello4 screens

Verdict

The call

The clearest difference is rating: My Ciello at 4.5 against SmartHub's 2.7. My Ciello also leads on review sentiment (33% vs 17%). SmartHub's advantage is ratings volume (2K vs 36) and chart position (#134 vs unranked). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

My Ciello holds the better App Store score, 4.5 against 2.7. That said, the two scores are not equally well evidenced: SmartHub has 2K ratings behind it against 36, so its average is the more settled of the two. Written reviews point the same way: 17% of SmartHub's written reviews are positive against 33% of My Ciello's.

UpkeepUpdate frequency

SmartHub ships an update every 2 months, My Ciello every 3 months. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.

Scorecard4 real differences · 7 level
SmartHub versus My Ciello: the parameters behind the verdict, then further details
ParameterSmartHubMy Ciello
PriceFreeFree
Rating2.7 (2K ratings)4.5 (36 ratings) — better
Positive reviews16.7% of reviews33.3% of reviews — better
Number of ratings2K — better36
Update frequencyEvery 2 months — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#134 — better—
DevicesiPhone, iPadiPhone, iPad
Requires iOS17.016.0 — better
Further details — not scored
Size29 MB138 MB
Age rating17+4+
DeveloperNational Information Solutions CooperativeMy Ciello

Customer experience

SmartHub

All ratings2,005 ratings
Positive37.2%
Neutral8.4%
Negative54.4%
Written reviews239 reviews
Positive16.7%
Neutral8.8%
Negative74.5%

My Ciello

All ratings35 ratings
Positive91.4%
Neutral0.0%
Negative8.6%
Written reviews3 reviews
Positive33.3%
Neutral0.0%
Negative66.7%

Bugs and requests

SmartHub

Reported bugs

4 issues
  • Login issues after recent update
  • Incorrect or missing usage data
  • Inability to disable auto-pay
  • Compatibility problems with newer OS versions

Requested features

4 requests
  • Add support for multiple utility accounts
  • Improve push notification system
  • Provide more detailed usage insights
  • Allow customizable alert thresholds

My Ciello

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

SmartHub

No in-app purchases

None

My Ciello

No in-app purchases

Questions

Is SmartHub free?
SmartHub is free to download, with no in-app purchases.
Is My Ciello free?
My Ciello is free to download, with no in-app purchases.
Which has better reviews, SmartHub or My Ciello?
My Ciello is rated higher. SmartHub averages 2.7 out of 5 from 2K ratings, while My Ciello averages 4.5 from 36 ratings.
Do SmartHub or My Ciello have ads?
Neither SmartHub nor My Ciello shows ads.
Which is updated more often, SmartHub or My Ciello?
SmartHub ships an update every 2 months, and My Ciello every 3 months. Most recently, SmartHub was updated on October 26, 2026 and My Ciello on October 24, 2026.

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