Comparison

SmartHub vs NAEC Mobile

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

SmartHub

Manage your utility and telecommunications accounts with ease. View usage, billing, and payment history. Report service issues, receive important company news, and manage your WiFi network all from your mobile device.

Highlights
  • View and manage bills and payments
  • Monitor energy usage trends
  • Contact customer service easily
  • Receive service news and outage alerts
  • Report service interruptions
  • Manage WiFi network and devices
Currently charting
Read full description

SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company. NISC serves over 500 telecoms and utilities across the nation, install the application to determine if your local organization is supported. Additional Features: Bill & Pay - Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. Make a payment now or schedule it for a future date. My Usage - View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface. Contact Us - Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates. News - Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events. Service Status - Displays service interruption and outage information. You can also report an outage directly to your service provider. Maps - Displays facility and payment dropbox locations on a map interface. Manage Wifi - Easily manage your WiFi network and connected devices. Maintain passwords, troubleshoot issues, create and control guest networks, limit access to connected devices, create rules with parental controls and check internet speed.

About

NAEC Mobile

Manage your utility account with ease. This app provides secure access to view your balance, make payments, schedule alerts, and receive important notifications. Stay connected and informed about your account from anywhere.

Highlights
  • Secure account access
  • View account balance
  • Make payments
  • Schedule alerts and reminders
  • Receive push notifications
  • Connect via social media
Features
Read full description

Our Mobile App is designed to give you fast, secure account access so you can easily manage your account details, view your bill and your account balance, make payments and find payment locations, schedule alerts and reminders, receive push notifications and stay connected via facebook and twitter. Nearly everything you can do from our "NAEC Member Account Portal" can now be handled instantly whether you're at home, at work, or on the go.

Screenshots

SmartHub4 screens
NAEC Mobile4 screens

Verdict

The call

The clearest difference is ratings volume: SmartHub at 2K against NAEC Mobile's 25. SmartHub also leads on rating (2.7 vs 2.5) and update cadence (every 2 months vs every 5 months). NAEC Mobile's advantage is iOS requirement (12.0 vs 17.0). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

SmartHub holds the better App Store score, 2.7 against 2.5. That said, the two scores are not equally well evidenced: SmartHub has 2K ratings behind it against 25, so its average is the more settled of the two. Written reviews point the same way: 17% of SmartHub's written reviews are positive against 11% of NAEC Mobile's.

UpkeepUpdate frequency

SmartHub ships an update every 2 months, NAEC Mobile every 5 months. The most recent releases landed on October 16, 2026 and October 13, 2026 respectively.

Scorecard5 real differences · 6 level
SmartHub versus NAEC Mobile: the parameters behind the verdict, then further details
ParameterSmartHubNAEC Mobile
PriceFreeFree
Rating2.7 (2K ratings) — better2.5 (25 ratings)
Positive reviews16.5% of reviews — better11.1% of reviews
Number of ratings2K — better25
Update frequencyEvery 2 months — betterEvery 5 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#84 — better—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS17.012.0 — better
Further details — not scored
Size29 MB178 MB
Age rating17+4+
DeveloperNational Information Solutions CooperativeNorth Arkansas Electric Cooperative Inc

Customer experience

SmartHub

All ratings2,005 ratings
Positive37.2%
Neutral8.4%
Negative54.4%
Written reviews236 reviews
Positive16.5%
Neutral8.9%
Negative74.6%

NAEC Mobile

All ratings25 ratings
Positive28.0%
Neutral20.0%
Negative52.0%
Written reviews9 reviews
Positive11.1%
Neutral33.3%
Negative55.6%

Bugs and requests

SmartHub

Reported bugs

4 issues
  • Login issues after recent update
  • Incorrect or missing usage data
  • Inability to disable auto-pay
  • Compatibility problems with newer OS versions

Requested features

4 requests
  • Add support for multiple utility accounts
  • Improve push notification system
  • Provide more detailed usage insights
  • Allow customizable alert thresholds

NAEC Mobile

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

SmartHub

No in-app purchases

None

NAEC Mobile

No in-app purchases

Questions

Is SmartHub free?
SmartHub is free to download, with no in-app purchases.
Is NAEC Mobile free?
NAEC Mobile is free to download, with no in-app purchases.
Which has better reviews, SmartHub or NAEC Mobile?
SmartHub is rated higher. SmartHub averages 2.7 out of 5 from 2K ratings, while NAEC Mobile averages 2.5 from 25 ratings.
Do SmartHub or NAEC Mobile have ads?
Neither SmartHub nor NAEC Mobile shows ads.
Which is updated more often, SmartHub or NAEC Mobile?
SmartHub ships an update every 2 months, and NAEC Mobile every 5 months. Most recently, SmartHub was updated on October 16, 2026 and NAEC Mobile on October 13, 2026.

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