Comparison

Industry Online Support vs SAS Visual Analytics

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Industry Online Support

Access over 300,000 Siemens Industry product documents anytime, anywhere. This app aids in project implementation, troubleshooting, and system expansion, offering FAQs, manuals, and expert entries. It features product code scanning, email sharing, offline caching, and multi-language support.

Highlights
  • Access 300,000+ Siemens Industry product documents
  • Problem-solving and troubleshooting assistance
  • Technical Forum access
  • Scan product/EAN codes for data
  • Offline cache for saved favorites
  • Multi-language support
Features
Read full description

With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere. The app supports you, for example, in the following fields: • Problem solving during the implementation of a project • Troubleshooting of failures • Expanding or restructuring your system It also provides you with access to the Technical Forum and to further entries created for you by our experts: • FAQs • Application examples • Manuals • Certificates • Product notes, and many others The main functions at a glance: • Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑ • Send your product information or entries per e-mail in order to process the information directly at the workstation. • Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function. • Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage. • Transfer PDF documents to an external library. • The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English. More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video: https://support.industry.siemens.com/cs/ww/en/sc/2067

About

SAS Visual Analytics

Access and interact with business reports and dashboards on the go. Explore data with multi-touch gestures, filter information, and stay updated with real-time changes. Securely view big data from anywhere, whether connected or offline.

Highlights
  • Interactive reports and dashboards
  • Multi-touch gestures for data exploration
  • Data filtering and drill-down capabilities
  • Offline report access
  • Secure data access based on user roles
  • Access to big data
Features
Read full description

SAS® Visual Analytics empowers decision makers with business reports and dashboards anywhere, anytime! SAS® Visual Analytics App, part of the SAS Visual Analytics product family, enables you to view and interact with reports that can contain a variety of charts, graphs, gauges, tables, and other report objects.   With easy-to-use multi-touch gestures, you can move through the application, filter and drill into data in the reports, and make decisions in the office, in meetings, or out on the road. Business users can interactively explore vast amounts of data and collaborate with others via the SAS Visual Analytics App. When reports and data change, the app updates the view ensuring users are always up to date.   Requirements: A supported version of SAS Visual Analytics: •SAS Visual Analytics on SAS® Viya® •SAS Visual Analytics 7.5 (SAS® 9.5)   SAS Visual Analytics server backend versions 8.5, 8.4, 8.3, and 7.5.   Highlights: • Anywhere you go. You can work with reports whether you are connected or not. • Interactive reports, dashboards and graphs. A variety of reports, dashboards, graphs, and gauges provide the customization and flexibility you need to meet your wide range of business demands. • Multiple gestures. You can use familiar gestures, including pinch, zoom, tap, and multi-touch. • Fast. Just as you’d expect – the application provides great response times and a fantastic experience while you work with your reports. • Secure. Data access is based on user role and access permissions. • Access to big data. You have the ability to access big data from SAS Visual Analytics. Release 7.5 is powered by SAS® LASR(TM) Analytic Server. Release 8.3 and later, on SAS Viya, are powered by SAS® Cloud Analytic Services (CAS).   License Agreement:   Your use of this application indicates your acceptance of the terms of the SAS Institute Inc. License Agreement for SAS® Visual Analytics App Software, linked to below. If you do not agree with these terms, you are not authorized to use the application.

Screenshots

Industry Online Support4 screens
SAS Visual Analytics3 screens

Verdict

The call

The clearest difference is update cadence: SAS Visual Analytics at monthly against Industry Online Support's every 7 months. SAS Visual Analytics also leads on rating (5.0 vs 4.6). Industry Online Support's advantage is ratings volume (422 vs 3) and review sentiment (32% vs 20%). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

SAS Visual Analytics holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: Industry Online Support has 422 ratings behind it against 3, so its average is the more settled of the two. Written reviews complicate that: 32% of Industry Online Support's written reviews are positive against 20% of SAS Visual Analytics's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Industry Online Support ships an update every 7 months, SAS Visual Analytics monthly. The most recent releases landed on September 20, 2026 and August 27, 2026 respectively.

Scorecard5 real differences · 5 level
Industry Online Support versus SAS Visual Analytics: the parameters behind the verdict, then further details
ParameterIndustry Online SupportSAS Visual Analytics
PriceFreeFree
Rating4.6 (422 ratings)5.0 (3 ratings) — better
Positive reviews31.8% of reviews — better20.0% of reviews
Number of ratings422 — better3
Update frequencyEvery 7 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.6 — better18.5
Further details — not scored
Size81 MB128 MB
Age rating4+4+
DeveloperSiemens AGSAS Institute Inc.

Customer experience

Industry Online Support

All ratings422 ratings
Positive90.3%
Neutral4.3%
Negative5.5%
Written reviews22 reviews
Positive31.8%
Neutral13.6%
Negative54.5%

SAS Visual Analytics

All ratings3 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews5 reviews
Positive20.0%
Neutral0.0%
Negative80.0%

Bugs and requests

Industry Online Support

Reported bugs

10 issues
  • Cannot login (missing fields error)
  • Support request function not working
  • Cannot open links on the forum
  • App gives "Something is wrong, try again later" message
  • App crashes after update (frozen blue screen)
Show 5 more
  • Barcode scan does not work
  • QR code scanning does not automatically pick up codes
  • App logs out frequently
  • App fails to follow iOS conventions
  • App gives volumes of useless information when scanning

Requested features

5 requests
  • Ability to change to macro lens for QR scanning
  • Option to import photos with QR codes
  • PKI support for employees
  • Scan 2D barcodes on devices
  • Improve barcode scanner functionality

SAS Visual Analytics

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Industry Online Support

No in-app purchases

None

SAS Visual Analytics

No in-app purchases

Questions

Is Industry Online Support free?
Industry Online Support is free to download, with no in-app purchases.
Is SAS Visual Analytics free?
SAS Visual Analytics is free to download, with no in-app purchases.
Which has better reviews, Industry Online Support or SAS Visual Analytics?
SAS Visual Analytics is rated higher. Industry Online Support averages 4.6 out of 5 from 422 ratings, while SAS Visual Analytics averages 5.0 from 3 ratings.
Do Industry Online Support or SAS Visual Analytics have ads?
Neither Industry Online Support nor SAS Visual Analytics shows ads.
Which is updated more often, Industry Online Support or SAS Visual Analytics?
Industry Online Support ships an update every 7 months, and SAS Visual Analytics monthly. Most recently, Industry Online Support was updated on September 20, 2026 and SAS Visual Analytics on August 27, 2026.

Other comparisons