Proximus vs My BASE
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Proximus
Manage your telecom services, pay bills, and track usage with ease. Discover exclusive deals, unlock discounts, and access a variety of daily life services like transportation ticketing and energy management.
- Easy bill management and payment
- Real-time usage tracking
- Product and service monitoring
- Customizable service options
- 24/7 customer support
- Exclusive discounts and deals
- Transportation ticketing and parking management
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Everything Proximus, in one secure and trusted place The app brings everything from Proximus together in one convenient and completely secure place. Manage what you want, when you want, and instantly see if everything is running smoothly. • Easily manage your products and services. • Check and pay your bills securely. • See if your Wi-Fi is working properly and get clear tips right away. • Share your Wi Fi easily with a personal QR code. • Quickly find help and reliable information whenever you need it. • Enjoy all your extras: discounts, gifts, events, and more. Download the Proximus app now.
My BASE
Manage your mobile, internet, and TV services easily. Monitor usage, pay bills, select TV channels, and optimize service limits. Top up prepaid cards and order new SIMs.
- Check mobile and internet usage
- Consult and pay bills
- Select favorite TV channels
- Optimize limits and notifications
- Manage multiple accounts
- Compare and switch mobile plans
- Top up prepaid cards
- Order new SIM/eSIM
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BASE mobile, internet and TV in your pocket Managing your BASE products has never been so easy. Gain full control over your mobile and internet usage, consult and pay your bills with one tap, choose your favorite channels for BASE TV on the go, optimize your limits, usage notifications and find answers to all your questions in the My BASE-app. Most loved by our customers - Check your mobile and internet usage - Consult and pay your bills - Select favorite channels for BASE TV - Set and optimize your limits, usage notifications and options - Manage multiple BASE accounts simultaneously - Compare your mobile plan and switch to a plan that suits you better - Top up your prepaid card or someone else's - Have full access to our support channels - Order and activate a new BASE SIM or eSIM, when and wherever you want. General conditions The My BASE-app is only accessible for BASE customers via any internet connection. The app is free to download and use. The price for the data usage depends on your monthly plan or prepaid card.
Screenshots
Verdict
The clearest difference is rating: My BASE at 4.9 against Proximus's 4.0. My BASE also leads on review sentiment (38% vs 8%) and monetization model (free vs free with in-app purchases). Proximus's advantage is ratings volume (691 vs 57) and update cadence (every 3 weeks vs every 6 weeks). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My BASE holds the better App Store score, 4.9 against 4.0. That said, the two scores are not equally well evidenced: Proximus has 691 ratings behind it against 57, so its average is the more settled of the two. Written reviews point the same way: 8% of Proximus's written reviews are positive against 38% of My BASE's.
Proximus ships an update every 3 weeks, My BASE every 6 weeks. The most recent releases landed on October 23, 2026 and October 24, 2026 respectively.
| Parameter | Proximus | My BASE |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (691 ratings) | 4.9 (57 ratings) — better |
| Positive reviews | 8.3% of reviews | 38.4% of reviews — better |
| Number of ratings | 691 — better | 57 |
| Update frequency | Every 3 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.4 — better | 15.0 |
| Further details — not scored | ||
| Size | 153 MB | 185 MB |
| Age rating | 4+ | 4+ |
| Developer | Proximus | Telenet Group N.V. |
Customer experience
Proximus
My BASE
Bugs and requests
Proximus
Reported bugs
14 issues- App crashes on enable notifications screen
- Infinite loading screen during login
- Freezes during basic operations
- Products fail to load with 'Sorry, it's not you, it's us' error
- Logs out users unexpectedly
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- Shows incorrect password errors
- Displays previous phone plan data instead of current
- App becomes unresponsive during actions
- Cannot reload or modify subscription products
- Data not updating in real-time
- Requires 3G/data connection for activation (catch-22)
- Payment processing failures
- App doesn't work on Belgian devices in some cases
- Chat support never responds
Requested features
8 requests- Ability to disable notifications
- Support for non-WiFi login options (4G/mobile data)
- Simpler, more intuitive navigation
- Better integration with international accounts
- Automatic data activation without manual setup
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- Persistent login sessions without repeated authentication
- Offline functionality for basic features
- Focus on core features instead of lifestyle bloat
My BASE
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Proximus
No in-app purchases
My BASE
No in-app purchases
