CX vs SolarWinds Service Desk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CX
Manage business calls and protect your mobile number with this app. It offers visual call screening, inbound/outbound dialing, and access to enterprise voicemail. Optimize call routing and settings for seamless business communication.
- Mobile number protection
- Visual call screening
- Inbound and outbound dialing
- Enterprise voicemail access
- Location-based call routing
- Settings management
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Place, receive, and manage your business calls, all while protecting your mobile number. With CX-E Mobile, users can boost personal productivity while on the move through visual call screening, inbound and outbound dialing with mobile number protection, single number reachability, visual access to enterprise voicemail, location-based services to optimize call routing and settings management. Imagine carrying one device to manage both your business and personal communications. Important: CX-E Mobile requires the installation of CX-E Voice version 8.7 or higher as well as an Atom license or Personal Assistant and Speech Recognition licenses for full functionality. Contact your IT/Telecom department for assistance with setting up the CX-E Mobile client. Continued use of GPS running in the background can dramatically decrease battery life.
SolarWinds Service Desk
Access essential IT service desk functions on the go. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and track their requests.
- Real-time notifications for technicians
- Ticket tracking and assignment
- Remote incident resolution
- Service request submission
- Self-service article access
- Request status checking
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The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive. For Technicians: - Receive real-time notifications - Track open and incoming tickets - Assign or reassign active incidents - Update and resolve issues - Reference historical data for troubleshooting For Employees: - Submit a ticket (such as a broken device) - Request services (such as access to an application) - Access self-service articles - Check request status - Add comments to open tickets © SolarWinds Worldwide, LLC. All rights reserved.
Screenshots
Verdict
The clearest difference is rating: SolarWinds Service Desk at 4.6 against CX's 3.4. SolarWinds Service Desk also leads on ratings volume (322 vs 7) and update cadence (every 2 months vs every 6 months). CX's advantage is iOS requirement (11.0 vs 13.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SolarWinds Service Desk holds the better App Store score, 4.6 against 3.4. That said, the two scores are not equally well evidenced: SolarWinds Service Desk has 322 ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 60% of CX's written reviews are positive against 56% of SolarWinds Service Desk's, so the app with the better star average is not the one people write more warmly about.
CX ships an update every 6 months, SolarWinds Service Desk every 2 months. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.
| Parameter | CX | SolarWinds Service Desk |
|---|---|---|
| Price | Free | Free |
| Rating | 3.4 (7 ratings) | 4.6 (322 ratings) — better |
| Positive reviews | 60.0% of reviews — better | 55.6% of reviews |
| Number of ratings | 7 | 322 — better |
| Update frequency | Every 6 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 11.0 — better | 13.0 |
| Further details — not scored | ||
| Size | 6 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | OpenText | SolarWinds Worldwide, LLC |
Customer experience
CX
SolarWinds Service Desk
Bugs and requests
CX
Not enough reviews yet to summarise bugs or requests.
SolarWinds Service Desk
Reported bugs
15 issues- Unable to get out of attachments without closing app
- Blank white screen on opening app
- App closes automatically after updating incident
- Notifications are delayed
- Incident searching is unreliable
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- Cannot upload pictures from phone
- Cannot reassign or check off tasks not assigned to user
- App opens and operates like a website
- Post button for notes doesn't show up
- Giant 'x' button in a bad spot
- Scrolling doesn't work correctly when typing long messages
- App won't let some users sign in
- Tapping notification only opens app, doesn't go to ticket
- Notifications are delayed by days and hours
- Used to work great, now no longer connects to server
Requested features
18 requests- Dark mode option
- Read-only dashboard
- Open links to incidents in app
- View 'Problems' section
- Add tasks to incidents
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- Don't default current user as requester
- Copy title of last incident
- Add configuration item to tickets
- Notification for new tickets received
- Add ticket number to banner notifications
- Integrate CMDB and inventory
- Time tracking entry
- Ability to add tasks
- Open various attachment types
- Export to other apps
- Toggle between agent and user app modes
- iOS notifications for incidents
- Notification for specific ticket categories
In-app purchases
CX
No in-app purchases
SolarWinds Service Desk
No in-app purchases
Questions
Is CX free?
Is SolarWinds Service Desk free?
Which has better reviews, CX or SolarWinds Service Desk?
Do CX or SolarWinds Service Desk have ads?
Which is updated more often, CX or SolarWinds Service Desk?
Other comparisons
