ServiceDesk Plus | Cloud vs Mitel One

Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move. With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond. Discover the key features that can transform your service experience ● Multiple instance management: Switch effortlessly between service desk instances and access different modules. ● Request management: Create, edit, and manage incident and service requests with ease. ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle. ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration. ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed. ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders. ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications. ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks. ● Change management: Filter, sort, search, and take action on change requests. ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go. ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base. ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands. ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.

Looking to stay more connected with your customers and co-workers? Are you missing business critical calls? If your business relies on staying connected and being available for revenue opportunities, Mitel One is a mobile solution designed from the ground up for the communications workflows that are unique to businesses like yours. Works with the Mitel Cloud and your Mitel PBX, enabling the best business communications features in the palm of your hand: - See your business’ availability to serve customers on a single screen - Use business voice functions including call transfer, and more - Chat securely with other users - Send and receive photos via Chat - Manage your availability with Do-Not-Disturb (DND) - View live status of users and extensions - View dynamic call history - Synchronize and manage contacts and mobile device native contacts ---------------------------------------------------------------------------------------------------------------- Mitel One brings all of your communications into a single app so you don’t have to flip back and forth between disjointed tools. Mitel One keeps communications flowing no matter where you are and what device you’re using so your productivity doesn’t depend on location. With Mitel One Early Access, you can: * Benefit from a single intuitive app for all your communications * Engage with fellow employees and customers in meaningful ways * Watch great ideas flourish by collaborating with teammates in a single app * Get straight to work with an app that’s designed so there’s nothing to “figure out” You need to be engaged, satisfied and empowered with the flexibility to work smarter - not harder - from anywhere. Mitel One brings together phone, messaging and video meetings to unlock your productivity potential, make faster decisions, nurture great ideas and engage customers in meaningful ways. Key Functionality * See all your communications at a glance from the home screen * Synchronize and manage your contacts and your native mobile device contacts * Collaborate with your team through voice, messaging, or video meetings * Share photos or chat with groups in messaging streams * View live availability status of fellow employees and groups * Phone features including call transfer, and more * Send/receive chat messages and photos securely with other users * View dynamic call history