ServiceDesk Plus | Cloud vs Gurukul@Ltf

Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move. With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond. Discover the key features that can transform your service experience ● Multiple instance management: Switch effortlessly between service desk instances and access different modules. ● Request management: Create, edit, and manage incident and service requests with ease. ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle. ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration. ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed. ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders. ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications. ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks. ● Change management: Filter, sort, search, and take action on change requests. ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go. ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base. ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands. ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.

Gurukul@Ltf is a unified and holistic digital learning experience platform for the millennial learner who’s no longer tied to a desk or a schedule. The LMS mobile app facilitates on-the-go learning, anytime, anywhere so that learners can complete their assignments on their mobile devices at their own convenience, even while being offline. Gurukul@Ltf automatically syncs completed coursework the next time the learner’s online. Gurukul@Ltf includes user-friendly navigation and customizable themes that let you make the learning experience truly your own. The digital learning experience of Gurukul@Ltf goes beyond that of the average learning management system by making learning fun, through personalized, gamified learning pathways for individual learners. Learners can complete courses bundled as Mini missions, Missions and Boss Missions that earn them points, badges, memberships of exclusive clubs as per their levels and ranks on the Leaderboard. Today, any learning management system worth its salt has to enable the utilization of the dynamic knowledge repository of an organization. Gurukul@Ltf achieves this with Discussion Forums where learners can post their queries on dedicated threads, and their peers or trainers can resolve them. Empowered also facilitates the voice of the learner to be heard through features like Opinion Polls and Surveys. For the benefit of the learner, the Gurukul@Ltf app also facilitates a date-wise activity list, with the Calendar feature, and a priority-wise list of assigned courses, with the To-do feature. Empowered digital learning experience platform supports all forms of training courses including eLearning, ILT or classroom training and blended learning. The feature-rich app enhances ILT programs by including features like updating attendance through scanning individual QR codes of learners, and automatic inclusion of waiting-list learners in ILT programs, in case of unavailability of the ones already included. The learning platform also has built-in provisions for creating Pre-assessments to gauge learners’ readiness for a course, and Post-assessments to test learners’ knowledge retention and absorption. Empowered further facilitates Feedback modules that can be assigned to any course, where learners can provide responses that help evaluate the effectiveness of courses. Here are some more features of the Ltfs Learning Management System Mobile App: - Progress status for learners - Notifications of assigned courses on the Dashboard - Advanced search filters - Catalogue courses that go beyond what’s assigned - Reports and analytics for administrators - Tracking course-completion of teams by supervisors at all levels - Compatibility with SCORM 1.2 and 2004