ServiceDesk Plus | Cloud vs Infor Ming.le™

Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move. With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond. Discover the key features that can transform your service experience ● Multiple instance management: Switch effortlessly between service desk instances and access different modules. ● Request management: Create, edit, and manage incident and service requests with ease. ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle. ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration. ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed. ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders. ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications. ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks. ● Change management: Filter, sort, search, and take action on change requests. ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go. ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base. ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands. ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.

Infor Ming.le™ Mobile is a comprehensive application for social collaboration and business process management that helps users work smarter and faster anytime, and from anywhere. The application easily integrates organizational systems with innovative social collaboration technologies to help users work smarter and faster. Boost productivity and efficiency by sharing and communicating around information such as documents, plans, and photos from a centralized location, with all activity captured and easily searchable. Zero in on the issues that matter from any mobile device and take the necessary steps to resolve problems with Infor Ming.le™ Mobile. Utilize the workflow interface to push approvals and alerts to the appropriate people when problems arise. Easily filter, view, and monitor tasks that need to be completed. Share and discuss important information with coworkers by posting alerts and tasks to specific user groups and organizing conversations around specific processes and issues. Available for Infor’s On-Premises and Single Tenant Customers only, via the Infor Local Technology Runtime (LTR) product 2023.12 or later. Customers of Infor’s Mult-Tenant CloudSuite solutions should use the Infor GO application available in the app store.