MyIH vs Impact Next Level
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MyIH
Access your health plan information, find providers, and manage your benefits on the go. This app provides a secure way to view your ID card, track deductibles, and check claim statuses. It also offers tools for health management and direct communication with member services.
- Find a doctor or provider
- Access member ID card
- View benefits and plan details
- Track deductible status
- Manage primary care providers
- Check claim status
- Secure messaging
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Independent Health’s free MyIH app brings members the RedShirt® Treatment whenever and wherever they need it – with the convenience of finding a doctor or provider, access to their member ID card, benefits information and more! Serving all of Western New York from its home in Buffalo, NY, Independent Health is a not-for-profit health plan dedicated to helping members get and stay healthy. Learn more at independenthealth.com. App Features: Find a Doctor – Search for a doctor, specialist, pharmacy, hospital or urgent care facility in your network quickly and easily. My ID Card – Access your member ID card to view and share at doctor appointments or whenever needed. My Benefits* – View plan details and benefits – right on the spot – for everyone covered under your plan. My Deductible Tracker* – Check your status and always know where you stand in meeting your in-network deductible. My Doctors - Access, manage and update your primary care providers. My Claims* - Check on the status of claims from your account – including provider details, cost share and Explanation of Benefits documents. My Documents* - Review your personal plan documents, contract, and statements. Secure Message Center - Receive and view your secure messages from Independent Health. Health Extras* - View your Health Extras balance and monitor your activity. Health Apps* - Access to tools and resources to help you better manage your health and achieve wellness goals. Live Chat* - Chat with a member services representative about claims, benefits or any question you might have as it relates to your plan. Safe and Secure – Create an Independent Health member account in the MyIH app or use your online member account to securely access your personal information. * Available on select plans.
Impact Next Level
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Access Impact Sports Performance services, powered by UBMD Orthopeadics & Sports Medicine, from anywhere with the Impact Next Level app! View your fitness/wellness activities, see your upcoming schedule, and book appointments inside the app. Track your performance and get the most out of your Impact Next Level experience! If you enjoy the Impact Next Level app, we’d really appreciate if you take a second to leave a review to help us on our mission to best serve our community. Thank you!!
Screenshots
Verdict
The clearest difference is update cadence: MyIH at every 3 weeks against Impact Next Level's every 45 months. Impact Next Level's advantage is iOS requirement (11.0 vs 18.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyIH ships an update every 3 weeks, Impact Next Level every 45 months. The most recent releases landed on October 29, 2026 and October 25, 2026 respectively.
| Parameter | MyIH | Impact Next Level |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (4.7K ratings) — better | — |
| Positive reviews | 29.0% of reviews | — |
| Number of ratings | 4.7K — better | — |
| Update frequency | Every 3 weeks — better | Every 45 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 18.0 | 11.0 — better |
| Further details — not scored | ||
| Size | 104 MB | 54 MB |
| Age rating | 17+ | 17+ |
| Developer | Independent Health Association, Inc | University Orthopaedic Services, Inc. |
Bugs and requests
MyIH
Reported bugs
16 issues- The app doesn't work, wasted 30 minutes trying to just get on it
- The app is slow and lags all the time, takes a long time to load info
- Moved healthy extras amount off the main screen and now it's just a white screen
- Never works without at least one issue, constantly lagging and freezing
- Site is having problems, I get an error when I try to read an email
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- Website is down, can't redeem gift cards
- EOB not available, system can't change primary care physician
- The EOB on the website rarely show the information of what was charged and what was paid
- Continually freezing and won't let me access my account
- Kicks me out of the app with every click, can't stay in for more than 5 seconds
- Can't exit out of the screen asking to choose paperless delivery
- Difficult to get the gift card, security code and card keep going to default
- Entered the code for the Amazon gift card and it didn't work
- Took 10 mins to get my card info off the app, got 20 emails saying someone logged in
- No back button, app is so bad
- Always hangs up when trying to process information
Requested features
2 requests- I would like to be able to see if authorizations have been approved, this should be a visible item for patients to access
- Need a list of specialists provided in the app
Impact Next Level
Not enough reviews yet to summarise bugs or requests.
In-app purchases
MyIH
No in-app purchases
Impact Next Level
No in-app purchases
Questions
Is MyIH free?
Is Impact Next Level free?
Do MyIH or Impact Next Level have ads?
Which is updated more often, MyIH or Impact Next Level?
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