Difficult
This app is difficult to work with. I have to constantly delete and redownload in order to work properly. I understand wanting to keep my information secure, however to have to enter my credentials AND have to get a text and enter a pin is a real pain, especially if I need information quickly.
The worst website ever
I don't think you could make it any worse
You should have Face ID check-in you don't need to have a password or username then a phone call and a text message and the rest of this nonsense to look at my health care
I can transfer $100,000 in my bank with less hassle
I will now just call you all the time on your one 800 number and just get my information. I don't need to look at this
App anymore and I will get all my notifications through the United States. Postal Service is because. Trust
Yourself with information because you must not know how to store it very. It's a big joke.
You should have Face ID check-in you don't need to have a password or username then a phone call and a text message and the rest of this nonsense to look at my health care
I can transfer $100,000 in my bank with less hassle
I will now just call you all the time on your one 800 number and just get my information. I don't need to look at this
App anymore and I will get all my notifications through the United States. Postal Service is because. Trust
Yourself with information because you must not know how to store it very. It's a big joke.
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App?
Does the app ever work? Currently trying to use it but it just shows the red screen. When the app does work (I guess only m-f like the rest of the company) it frequently crashes or is insanely sluggish.
Billion dollar company terrible website and app
You'd think they would have a functioning website or even an app, but you'd be wrong.
Best Healthcare and Customer Service
IH has the best employees who go the extra mile to help you with any questions about your plan and health.
Leave me logged in
I know insurance companies only
care about taking every last dollar we have, but for the love of god, please make a better functioning app for us to use while you rob us blind. Why on earth can’t I stay logged into the app? Why can’t I use biometrics to log in? After 24 hours do I REALLY need to verify my phone again? It’s annoying. Also, your list of providers who are accepting new patients is wrong. Nobody ever updates it. Make it easier to take my money too, I can’t believe you haven’t yet.
care about taking every last dollar we have, but for the love of god, please make a better functioning app for us to use while you rob us blind. Why on earth can’t I stay logged into the app? Why can’t I use biometrics to log in? After 24 hours do I REALLY need to verify my phone again? It’s annoying. Also, your list of providers who are accepting new patients is wrong. Nobody ever updates it. Make it easier to take my money too, I can’t believe you haven’t yet.
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Love MyIH app
So easy and convenient. Can get access to all health information if needed. Really great app.
Frustrating
I just noticed today, in 2026, that I missed out on a $10 reward from 2024, and that once you get your reward you have 90 days to use it before it expires. I have been trying to sign up for Brook and some other programs without any luck. I’m very frustrated, it is causing extra stress that I don’t need.
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Awful
App is awful
Needs improvement
This app is glitchy, slow and barely gives you any information. I use it and have to call anyway. It should have all insurance information and update accordingly with all medication and medical information including status of prior authorization if IH wants to be efficient they should invest in the app providing all information
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This app sucks
This app is hard to navigate and impossible to add a PCP even though I found them on this app and have an upcoming appointment. The search feature is horribly inefficient and everything seems cumbersome.
Terrible
I honestly don’t know how the app has such good reviews, it really is terrible. It lags and moves so slowly all the time… it’s very frustrating.
Good
I really do enjoy my rewards.
Are you serious
The app doesn’t work. Wasted 30 minutes trying to just GET ON IT and I can’t because it DOSNET WORK.
Not the best
The app is slow and lags all the time. Takes a long time to load info. I filled out updated info but doesn't reflect or remember and continuously asks me to update my info. It can't simply remember my password but has to text to authenticate EVERY TIME I open the app which is ridiculous. I don't remember the app being this poor a few years ago.
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Horrible
So slow and glitchy
Problem with healthy extras in update
Moved healthy extras amount off the main screen and now when you click on it under benefits, it’s just a white screen. What a pain.
EOB’s
EOB’s are nice and accessible. Finding a specialist list from MyIH not so much. No list provided. This would be very useful.
Never works without at least one issue
For an insurance company that makes millions you would think that they could make an app that isn’t constantly lagging. Every time I go onto the app and try to do something simple like look for a new provider, I go to click and blank screen pops up. I have to close out the app typically more than once before it finally works. Often the app freezes as well. It’s ridiculous to have to resort to the website when the app is available and is meant to improve ease of access.
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Site issues
I get an email, I hit read, I get an error! Site is having problems.
