Free

Details

  • Released
  • Updated
  • May 15, 2012
  • July 15, 2026

Features

MyIH screenshot #1 for iPhone
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MyIH screenshot #6 for iPhone
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About

Access your health plan information, find providers, and manage your benefits on the go. This app provides a secure way to view your ID card, track deductibles, and check claim statuses. It also offers tools for health management and direct communication with member services.

Find a doctor or provider
Access member ID card
View benefits and plan details
Track deductible status
Manage primary care providers
Check claim status
Secure messaging
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What users say

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+1

What's New in MyIH

3.115.0

July 15, 2026

Rx Claims Details Enhancements - An update to Pharmacy claims on the claims page to include the prescriber name; giving the member additional information for each claim Medicine Cabinet - A centralized medication view, giving members easier access to their recent medication history Minor bug fixes

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User reviews

The worst website ever

I don't think you could make it any worse

You should have Face ID check-in you don't need to have a password or username then a phone call and a text message and the rest of this nonsense to look at my health care

I can transfer $100,000 in my bank with less hassle

I will now just call you all the time on your one 800 number and just get my information. I don't need to look at this
App anymore and I will get all my notifications through the United States. Postal Service is because. Trust
Yourself with information because you must not know how to store it very. It's a big joke.
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App?

Does the app ever work? Currently trying to use it but it just shows the red screen. When the app does work (I guess only m-f like the rest of the company) it frequently crashes or is insanely sluggish.

Billion dollar company terrible website and app

You'd think they would have a functioning website or even an app, but you'd be wrong.

Best Healthcare and Customer Service

IH has the best employees who go the extra mile to help you with any questions about your plan and health.

Leave me logged in

I know insurance companies only
care about taking every last dollar we have, but for the love of god, please make a better functioning app for us to use while you rob us blind. Why on earth can’t I stay logged into the app? Why can’t I use biometrics to log in? After 24 hours do I REALLY need to verify my phone again? It’s annoying. Also, your list of providers who are accepting new patients is wrong. Nobody ever updates it. Make it easier to take my money too, I can’t believe you haven’t yet.
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User experience

🐞

Reported Bugs

16 issues

The app doesn't work, wasted 30 minutes trying to just get on it

Bug

The app is slow and lags all the time, takes a long time to load info

Bug

Moved healthy extras amount off the main screen and now it's just a white screen

Bug

Never works without at least one issue, constantly lagging and freezing

Bug

Site is having problems, I get an error when I try to read an email

Bug

Website is down, can't redeem gift cards

Bug

EOB not available, system can't change primary care physician

Bug

The EOB on the website rarely show the information of what was charged and what was paid

Bug

Continually freezing and won't let me access my account

Bug

Kicks me out of the app with every click, can't stay in for more than 5 seconds

Bug

Can't exit out of the screen asking to choose paperless delivery

Bug

Difficult to get the gift card, security code and card keep going to default

Bug

Entered the code for the Amazon gift card and it didn't work

Bug

Took 10 mins to get my card info off the app, got 20 emails saying someone logged in

Bug

No back button, app is so bad

Bug

Always hangs up when trying to process information

Bug

Requested Features

2 requests

I would like to be able to see if authorizations have been approved, this should be a visible item for patients to access

Feature

Need a list of specialists provided in the app

Feature

FAQ

What does the MyIH app do?

The MyIH app allows Independent Health members to access their health plan information conveniently. You can find doctors and providers, view your member ID card, check your benefits, track your deductible, and manage claims. It also provides secure messaging and health management tools.

What are the key features of the MyIH app?

Key features include finding in-network doctors, specialists, pharmacies, hospitals, and urgent care facilities. Members can access their digital ID card, view detailed benefits information, monitor their deductible progress, and check the status of their claims. The app also offers secure messaging and live chat support.

Is the MyIH app free to use?

Yes, the MyIH app is free for Independent Health members. There are no charges to download or use the app's core functionalities. Some features may be available on select plans, as indicated within the app.

Who is the MyIH app for?

This app is designed for members of Independent Health, a health plan serving Western New York. It is intended for individuals who want to easily manage their health insurance, find healthcare providers, and access their plan details on their mobile device.

How do I access my benefits information?

Once logged into the MyIH app, navigate to the 'My Benefits' section. Here you can view your plan details and specific benefits for everyone covered under your plan. This information is available directly on your device for quick reference.