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MyIH

MyIH

by Independent Health Association, Inc

4.7K ratings
60 reviews
💪 Health & Fitness
Free

Details

  • Released
  • Updated
  • May 15, 2012
  • August 25, 2026

Features

Developer

Independent Health Association, Inc
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About

Access your health plan information, find providers, and manage your benefits on the go. This app provides a secure way to view your ID card, track deductibles, and check claim statuses. It also offers tools for health management and direct communication with member services.

✓Find a doctor or provider
✓Access member ID card
✓View benefits and plan details
✓Track deductible status
✓Manage primary care providers
✓Check claim status
✓Secure messaging
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What users say

Summarized from real user reviews of MyIH. Based on 4.7K reviews and a 4.6/5 average, it highlights the 8 positives and 17 negatives reviewers mention most about this Health & Fitness app.

Positive things

  • 💡EOBs are nice and accessible
  • 👍Found the MyIH app very easy to use and helpful for what I need
  • 👍One less card to carry
  • 👍Awesome Update - much easier to use and has more info than the old app
  • 👍Great app - simple and intuitive
  • 👍Extremely user-friendly and a must have for anyone with Independent Health coverage
  • 👍Easy to use, and love the benefit information
  • 👍Great App for finding a doctor and getting directions to their office

Negative things

  • 🐛The app doesn't work, wasted 30 minutes trying to just get on it
  • 🐛The app is slow and lags all the time, takes a long time to load info
  • 🐛So slow and glitchy
  • 🐛Moved healthy extras amount off the main screen and now it's just a white screen
  • 🐛Never works without at least one issue, constantly lagging and freezing
  • 🐛Site is having problems, I get an error when I try to read an email
  • 🐛Website is down, can't redeem gift cards
  • 🐛EOB not available, system can't change primary care physician
  • 🐛The EOB on the website rarely show the information of what was charged and what was paid
  • 🐛Continually freezing and won't let me access my account
  • 🐛Kicks me out of the app with every click, can't stay in for more than 5 seconds
  • 🐛Can't exit out of the screen asking to choose paperless delivery
  • 🐛Difficult to get the gift card, security code and card keep going to default
  • 🐛Entered the code for the Amazon gift card and it didn't work
  • 🐛Took 10 mins to get my card info off the app, got 20 emails saying someone logged in
  • 🐛No back button, app is so bad
  • 🐛Always hangs up when trying to process information
See all reviews
+1

What's New in MyIH

3.117.0

August 25, 2026

Minor bug fixes

User reviews

Most RecentHighest RatedLowest Rated

iPhone 15 and app unsupported

This is RIDICULOUS. This app says I’m unsupported! I don’t have a terribly old phone but this app will no longer work, nor provide an option because, it thinks the version my cell needs is outdated. I really hate whomever decided to only support rich people who upgrade their cellphones regularly. So stupid and aggravating!!!
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Evil Incarnate TwoEvil Incarnate Two

Terrible mobile app

This app is so bad. I get notifications to check on my EOB and the app just spins and spins. Or the screen goes blank and there’s no way to go back to the previous page. If I close it then I have to log in again & verify myself and it does the same thing. I have so many unread messages and I never can download them. Fix this
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JPF215JPF215

App straight up does not work

It’s so slow it doesn’t do anything
Cyd64Cyd64

Difficult

This app is difficult to work with. I have to constantly delete and redownload in order to work properly. I understand wanting to keep my information secure, however to have to enter my credentials AND have to get a text and enter a pin is a real pain, especially if I need information quickly.
CoffeeAndChaos625CoffeeAndChaos625

app won’t load and unable to contact support

on my phone because im at a medical appointment and need to get access to my account info, but the app won’t load, so i go to the website. when i click “log in”, it opens the app…that doesn’t work. i tried to contact app support but that wouldn’t load.
jessisalwaystakenjessisalwaystaken
See 55 more reviews

User experience

🐞

Reported Bugs

16 issues

The app doesn't work, wasted 30 minutes trying to just get on it

Bug

The app is slow and lags all the time, takes a long time to load info

Bug

Moved healthy extras amount off the main screen and now it's just a white screen

Bug

Never works without at least one issue, constantly lagging and freezing

Bug

Site is having problems, I get an error when I try to read an email

Bug

Website is down, can't redeem gift cards

Bug

EOB not available, system can't change primary care physician

Bug

The EOB on the website rarely show the information of what was charged and what was paid

Bug

Continually freezing and won't let me access my account

Bug

Kicks me out of the app with every click, can't stay in for more than 5 seconds

Bug

Can't exit out of the screen asking to choose paperless delivery

Bug

Difficult to get the gift card, security code and card keep going to default

Bug

Entered the code for the Amazon gift card and it didn't work

Bug

Took 10 mins to get my card info off the app, got 20 emails saying someone logged in

Bug

No back button, app is so bad

Bug

Always hangs up when trying to process information

Bug
✨

Requested Features

2 requests

I would like to be able to see if authorizations have been approved, this should be a visible item for patients to access

Feature

Need a list of specialists provided in the app

Feature

FAQ

What does the MyIH app do?

The MyIH app allows Independent Health members to access their health plan information conveniently. You can find doctors and providers, view your member ID card, check your benefits, track your deductible, and manage claims. It also provides secure messaging and health management tools.

What are the key features of the MyIH app?

Key features include finding in-network doctors, specialists, pharmacies, hospitals, and urgent care facilities. Members can access their digital ID card, view detailed benefits information, monitor their deductible progress, and check the status of their claims. The app also offers secure messaging and live chat support.

Is the MyIH app free to use?

Yes, the MyIH app is free for Independent Health members. There are no charges to download or use the app's core functionalities. Some features may be available on select plans, as indicated within the app.

Who is the MyIH app for?

This app is designed for members of Independent Health, a health plan serving Western New York. It is intended for individuals who want to easily manage their health insurance, find healthcare providers, and access their plan details on their mobile device.

How do I access my benefits information?

Once logged into the MyIH app, navigate to the 'My Benefits' section. Here you can view your plan details and specific benefits for everyone covered under your plan. This information is available directly on your device for quick reference.