Comparison

MyIH vs MyNova

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

MyIH

Access your health plan information, find providers, and manage your benefits on the go. This app provides a secure way to view your ID card, track deductibles, and check claim statuses. It also offers tools for health management and direct communication with member services.

Highlights
  • Find a doctor or provider
  • Access member ID card
  • View benefits and plan details
  • Track deductible status
  • Manage primary care providers
  • Check claim status
  • Secure messaging
Features
Read full description

Independent Health’s free MyIH app brings members the RedShirt® Treatment whenever and wherever they need it – with the convenience of finding a doctor or provider, access to their member ID card, benefits information and more! Serving all of Western New York from its home in Buffalo, NY, Independent Health is a not-for-profit health plan dedicated to helping members get and stay healthy. Learn more at independenthealth.com. App Features: Find a Doctor – Search for a doctor, specialist, pharmacy, hospital or urgent care facility in your network quickly and easily. My ID Card – Access your member ID card to view and share at doctor appointments or whenever needed. My Benefits* – View plan details and benefits – right on the spot – for everyone covered under your plan. My Deductible Tracker* – Check your status and always know where you stand in meeting your in-network deductible. My Doctors - Access, manage and update your primary care providers. My Claims* - Check on the status of claims from your account – including provider details, cost share and Explanation of Benefits documents. My Documents* - Review your personal plan documents, contract, and statements. Secure Message Center - Receive and view your secure messages from Independent Health. Health Extras* - View your Health Extras balance and monitor your activity. Health Apps* - Access to tools and resources to help you better manage your health and achieve wellness goals. Live Chat* - Chat with a member services representative about claims, benefits or any question you might have as it relates to your plan. Safe and Secure – Create an Independent Health member account in the MyIH app or use your online member account to securely access your personal information. * Available on select plans.

About

MyNova

Access your health plan details, view your member ID card, and find in-network providers. This app offers quick access to claims, benefits, and wellness discounts for eligible members.

Highlights
  • View member ID card
  • Check claim status
  • Find in-network providers
  • Access benefit information
  • View plan details
  • Access wellness discounts
Features
Read full description

MyNova by Nova Healthcare Administrators, Inc. MyNova puts our most popular online features at your fingertips. Check a claim. View your member ID card. Find a provider or access your eligibility information.??Features • My Summary–Important plan details including benefits and coverage information. • My ID Card–View the front and back of your ID card whenever you need to. Email the card information to your provider right from your device. • My Claims–View your most recent claims and get a detailed view of each one. • Find a Provider–Access provider directories to search for an in-network provider. • My Benefits –Reference a quick snapshot of your benefits. • LifeMart–Access health and wellness discounts and much more! Only members with benefits administered by Nova can login and use the app. Your personal information cannot be accessed without your user name and password. Download the app today! About Nova As an expert health benefits partner since 1982, Nova Healthcare Administrators, Inc. specializes in employee benefit administration with a strong emphasis on exceptional service. As one of the largest third party administrators of self-funded employee benefit programs, Nova’s services include medical, dental, vision, FSA, HRA, HSA and COBRA administration as well as in-house medical management services and wellness programs. Nova partners with nearly 600 clients to promote health and wellness while providing easy access to high quality, cost-effective benefits to more than 185,000 members. Visit us at www.novahealthcare.com.

Screenshots

MyIH4 screens
MyNova4 screens

Verdict

The call

The clearest difference is rating: MyIH at 4.6 against MyNova's 1.0. MyIH also leads on update cadence (every 3 weeks vs every 58 months) and review sentiment (30% vs 0%). MyNova's advantage is device support (3 vs 1) and iOS requirement (14.0 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

MyIH holds the better App Store score, 4.6 against 1.0. That said, the two scores are not equally well evidenced: MyIH has 4.7K ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 30% of MyIH's written reviews are positive against 0% of MyNova's.

UpkeepUpdate frequency

MyIH ships an update every 3 weeks, MyNova every 58 months. The most recent releases landed on October 26, 2026 and October 23, 2026 respectively.

Scorecard6 real differences · 4 level
MyIH versus MyNova: the parameters behind the verdict, then further details
ParameterMyIHMyNova
PriceFreeFree
Rating4.6 (4.7K ratings) — better1.0 (3 ratings)
Positive reviews29.5% of reviews — better0.0% of reviews
Number of ratings4.7K — better3
Update frequencyEvery 3 weeks — betterEvery 58 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS18.014.0 — better
Further details — not scored
Size104 MB107 MB
Age rating17+4+
DeveloperIndependent Health Association, IncIndependent Health

Customer experience

MyIH

All ratings4,737 ratings
Positive89.9%
Neutral3.2%
Negative6.9%
Written reviews61 reviews
Positive29.5%
Neutral4.9%
Negative65.6%

MyNova

All ratings3 ratings
Positive0.0%
Neutral0.0%
Negative100.0%
Written reviews1 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

Bugs and requests

MyIH

Reported bugs

16 issues
  • The app doesn't work, wasted 30 minutes trying to just get on it
  • The app is slow and lags all the time, takes a long time to load info
  • Moved healthy extras amount off the main screen and now it's just a white screen
  • Never works without at least one issue, constantly lagging and freezing
  • Site is having problems, I get an error when I try to read an email
Show 11 more
  • Website is down, can't redeem gift cards
  • EOB not available, system can't change primary care physician
  • The EOB on the website rarely show the information of what was charged and what was paid
  • Continually freezing and won't let me access my account
  • Kicks me out of the app with every click, can't stay in for more than 5 seconds
  • Can't exit out of the screen asking to choose paperless delivery
  • Difficult to get the gift card, security code and card keep going to default
  • Entered the code for the Amazon gift card and it didn't work
  • Took 10 mins to get my card info off the app, got 20 emails saying someone logged in
  • No back button, app is so bad
  • Always hangs up when trying to process information

Requested features

2 requests
  • I would like to be able to see if authorizations have been approved, this should be a visible item for patients to access
  • Need a list of specialists provided in the app

MyNova

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

MyIH

No in-app purchases

None

MyNova

No in-app purchases

Questions

Is MyIH free?
MyIH is free to download, with no in-app purchases.
Is MyNova free?
MyNova is free to download, with no in-app purchases.
Which has better reviews, MyIH or MyNova?
MyIH is rated higher. MyIH averages 4.6 out of 5 from 4.7K ratings, while MyNova averages 1.0 from 3 ratings.
Do MyIH or MyNova have ads?
Neither MyIH nor MyNova shows ads.
Which is updated more often, MyIH or MyNova?
MyIH ships an update every 3 weeks, and MyNova every 58 months. Most recently, MyIH was updated on October 26, 2026 and MyNova on October 23, 2026.

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