SupportCenter Plus vs Help Request Tracker
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SupportCenter Plus
Empower your support team to manage and resolve customer requests on the go. This mobile application allows for efficient ticket handling, including viewing, editing, and performing actions on requests from any location. It aims to significantly reduce response and resolution times for your help desk.
- Filter requests by status
- Create, edit, and delete requests
- Perform request actions (assign, close, reply)
- Add time entries and resolutions
- Speech recognition for input
- Multi-language support
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ManageEngine SupportCenter Plus iPhone app lets your support representatives access and resolve requests from any place, anytime. This app reduces the response and resolution time dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience. App features: * Filter requests based on criteria such as unassigned, pending, open etc. * View, create, edit and delete requests. * Perform actions (assign, close, reply, forward) for requests. * Time entry and resolutions can be added/modified for each request. * Speech Recognition powered by Nuance. Languages Supported: English, Spanish, German, French, Portuguese, Swedish, Russian, Danish, Italian, Dutch, Brazilian Portuguese, Polish, Norwegian, Korean
Help Request Tracker
Manage and track incoming help requests efficiently. This application is designed to streamline the process of handling support inquiries originating from the Booth app.
- Track help requests
- Manage support inquiries
- Booth app integration
- Streamlined request handling
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App to track and manage help requests coming from the Booth app.
Screenshots
Verdict
The clearest difference is rating: Help Request Tracker at 5.0 against SupportCenter Plus's 2.0. SupportCenter Plus's advantage is iOS requirement (8.0 vs 12.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Help Request Tracker holds the better App Store score, 5.0 against 2.0. Both are backed by a comparable volume of ratings — 4 and 5 respectively.
SupportCenter Plus ships an update every 7 months, Help Request Tracker every 5 months. The most recent releases landed on September 28, 2026 and September 26, 2026 respectively.
| Parameter | SupportCenter Plus | Help Request Tracker |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (4 ratings) | 5.0 (5 ratings) — better |
| Positive reviews | 0.0% of reviews | — |
| Number of ratings | 4 | 5 — better |
| Update frequency | Every 7 months | Every 5 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 8.0 — better | 12.0 |
| Further details — not scored | ||
| Size | 15 MB | 43 MB |
| Age rating | 4+ | 4+ |
| Developer | Zoho Corporation | Perenso |
Customer experience
SupportCenter Plus
Help Request Tracker
In-app purchases
SupportCenter Plus
No in-app purchases
Help Request Tracker
No in-app purchases
Questions
Is SupportCenter Plus free?
Is Help Request Tracker free?
Which has better reviews, SupportCenter Plus or Help Request Tracker?
Do SupportCenter Plus or Help Request Tracker have ads?
Which is updated more often, SupportCenter Plus or Help Request Tracker?
Other comparisons
