SupportCenter Plus

SupportCenter Plus

by Zoho Corporation

4 ratings
4 reviews
Free

Details

  • Released
  • Updated
  • June 12, 2012
  • August 14, 2018
SupportCenter Plus screenshot #1 for iPhone
SupportCenter Plus screenshot #2 for iPhone
SupportCenter Plus screenshot #3 for iPhone
SupportCenter Plus screenshot #4 for iPhone
SupportCenter Plus screenshot #5 for iPhone
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About

Empower your support team to manage and resolve customer requests on the go. This mobile application allows for efficient ticket handling, including viewing, editing, and performing actions on requests from any location. It aims to significantly reduce response and resolution times for your help desk.

Filter requests by status
Create, edit, and delete requests
Perform request actions (assign, close, reply)
Add time entries and resolutions
Speech recognition for input
Multi-language support
Show original description

What's New in SupportCenter Plus

1.6.1

August 14, 2018

This app has been updated by Apple to display the Apple Watch app icon. 1. Truncation of description in Request Detail view has been fixed. 2. Minor bug fixes.

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User reviews

Crash on login screen.

Crashes on login screen. Useless.

Response from developer

Sorry for the inconvenience. Kindly reach us at support@supportcenterplus.com to fix this issue.

Crashes

The app crashes constantly. Can’t even login to the site. It even crashes after entering your username and just switch focus to the password field.

Buggy, can't see emails

can't see emails, can't see ticket info. App is not updated regularly, buggy and almost unusable

Needs update

Decent for remote monitoring, but severely lacking in request management and time entry functionality.

Developer apps

FAQ

What is SupportCenter Plus?

SupportCenter Plus is a mobile application designed for support representatives to manage and resolve customer requests from anywhere. It aims to increase help desk efficiency by reducing response and resolution times.

What devices does SupportCenter Plus support?

SupportCenter Plus is available for iPhone and iPod devices. It was last updated on August 14, 2018, with version 1.6.1.

Is SupportCenter Plus free to use?

Yes, SupportCenter Plus is available for free. It does not have in-app purchases or advertisements, making it a completely free tool for users.

What languages does SupportCenter Plus support?

SupportCenter Plus supports a wide range of languages including English, Spanish, German, French, Portuguese, Swedish, Russian, Danish, Italian, Dutch, Brazilian Portuguese, Polish, and Norwegian.

How does SupportCenter Plus help manage requests?

You can filter requests by criteria like unassigned or pending, and perform actions such as assigning, closing, replying, or forwarding them. Time entries and resolutions can also be added or modified for each request.

What is the age rating for SupportCenter Plus?

SupportCenter Plus has an age rating of 4+, making it suitable for a broad audience. It was initially released on June 12, 2012.

Does SupportCenter Plus have speech recognition?

Yes, SupportCenter Plus features speech recognition powered by Nuance. This allows for voice input, potentially enhancing user experience and efficiency.

How often is SupportCenter Plus updated?

The latest version of SupportCenter Plus is 1.6.1, which was released on August 14, 2018. The app has not received updates since then.