Shangri vs Four Seasons
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Shangri
Discover travel destinations, lifestyle inspiration, and exclusive offers. Book stays, dining, and shopping with flexible payment options. Earn rewards and enjoy member privileges for elevated experiences.
- Travel destination ideas
- Lifestyle inspiration
- Exclusive offers
- Flexible payment options (Cash, Points)
- Mobile check-in
- Points tracking and redemption
- Member rates and deals
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Start your journey of discovery with the new Shangri-La Circle App – your connection to the world of Shangri-La. It’s your one-stop for daily inspiration, elevated experiences, and endless possibilities to help you live the good life, the way you like it… afterall life isn’t meant to be square. MORE INSPIRATION It’s a big world with so much to see and do. Let us point you in the right direction with travel destination ideas, lifestyle inspiration and exclusive offers to get you started. Plan your next getaway, your next bite or next purchase from Shangri-La Boutique, and all with a just a few simple swipes or taps. MORE FLEXIBILITY Pay for your bookings with Cash, Points or both. No complicated conversion rates to calculate. No black out dates. No confusion. You’ll be ready to go in no time. Check-in to your hotel from anywhere with Mobile Check-in. Never miss a thing by adding your reservation to your Apple Wallet and calendar. View weather forecast and taxi card and request local customer support 24/7 all on the app. MORE SIMPLICITY Keep track of your journey with us from anywhere, at any time. Always know how many Points you’ve earned, and with a fixed Points redemption rate of 15 Points to US$1 on Shangri-La Products & Services, you’ll always know how much they’re worth, and how close you are to redeeming wonderful experiences. MORE RECOGNITION We recognise and reward you for every moment you spend with us. Earn towards status upgrades whether you are staying, dining or shopping at over 100 Shangri-La, Kerry, JEN or Traders Hotels & Resorts worldwide. MORE PRIVILEGES You’ll always enjoy something extra as a member. Be the first to get access to exclusive member rates and the best deals, right here on the app. MORE FLAVOURS Explore the diverse and delicious flavours of Shangri-La restaurants around the world and close to home. Search by dish, cuisine, city, restaurant or hotel.
Four Seasons
Plan your next luxury escape with ease. Connect with hotels and resorts worldwide, manage your trips, and discover destinations. Personalize your stay by setting room preferences, booking activities, and communicating directly with hotel staff.
- Personalized trip planning
- Global destination discovery
- Activity booking and itinerary management
- Room preference settings
- In-app hotel messaging
- Restaurant menu browsing
- In-room dining and spa booking
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Your next personalized getaway is just a tap away. Download the Four Seasons App to connect with our hotels and resorts around the world. It’s service as mobile as you are. You can use the Four Seasons App to: • Easily manage and plan your trips with Four Seasons • Discover our many destinations across the globe • Book and track your activities with our new Itinerary feature • Set your room preferences on your profile for the sleep of your dreams • Chat with the hotel team through in-app messaging • Browse the menus of our on-property restaurants and meet the Executive Chef • Perfect your stay by ordering in-room dining, making spa appointments and more
Screenshots
Verdict
The clearest difference is review sentiment: Shangri at 67% against Four Seasons's 20%. Shangri also leads on rating (4.9 vs 3.3) and ads (none vs shown). On price, update cadence, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Shangri holds the better App Store score, 4.9 against 3.3. Both are backed by a comparable volume of ratings — 971 and 209 respectively. Written reviews point the same way: 67% of Shangri's written reviews are positive against 20% of Four Seasons's.
Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on September 22, 2026 and September 19, 2026 respectively.
| Parameter | Shangri | Four Seasons |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (971 ratings) — better | 3.3 (209 ratings) |
| Positive reviews | 66.7% of reviews — better | 19.6% of reviews |
| Number of ratings | 971 — better | 209 |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPod — better | iPhone |
| Requires iOS | 15 — better | 16.0 |
| Further details — not scored | ||
| Size | 204 MB | 195 MB |
| Age rating | 4+ | 12+ |
| Developer | Shangri-La Hotels & Resorts | Four Seasons Hotels Ltd. |
Customer experience
Shangri
Four Seasons
User reviews
Shangri
From 971 App Store ratingsWhat we love
- 👍 Great location
- 👍 Excellent staff
- 👍 Comfortable rooms
- 👍 Delicious breakfast
- 👍 Seamless booking process
Room to improve
- 🐛 Buggy sign-in process
- 🐛 Inconsistent app functionality
- 🐛 Difficult to modify bookings
- 🐛 Disconnected between app and website
- 🐛 Limited app features
Four Seasons
From 209 App Store ratingsWhat we love
- 💬 Direct chat with concierge staff
- 🎯 Easy access to reservation details
- 📱 Convenient mobile check-in
- 🏨 Beautiful and attractive interface design
- ⚡ Quick staff response times
Room to improve
- 🐛 Frequent app crashes and freezes
- 🔐 Reservation recognition failures
- 📱 Persistent Bluetooth permission requests
- 🔒 False jailbreak detection on valid devices
- ⏱️ Slow app performance and loading
Bugs and requests
Shangri
Reported bugs
5 issues- App crashes and freezes
- Login issues and credential problems
- Booking information not syncing properly
- Compatibility issues with older devices
- Data security and privacy concerns
Requested features
5 requests- Ability to modify existing bookings
- More detailed hotel and room photos
- Improved login and account management
- Seamless integration between app and website
- Enhanced app functionality and features
Four Seasons
Reported bugs
15 issues- App crashes immediately upon launch
- Confirmation codes not received via email or SMS
- Chat feature disconnects or stops responding
- Bluetooth permission pop-ups appear even when app is closed
- False 'jailbroken phone' detection on Apple Silicon Macs and standard iPhones
Show 10 moreShow fewer
- Room service orders fail with instruction to use chat instead
- Profile information reverts to old data after updates
- Preferences and settings don't save
- In-room dining menu not loading
- Reservation not recognized despite confirmation
- Chat history disappears mid-conversation
- Date/time fields reset to current values in booking forms
- Invalid credentials error after app updates
- Valet and housekeeping requests fail intermittently
- Multiple duplicate confirmation emails sent
Requested features
13 requests- iPad-optimized version with landscape support
- Ability to edit and cancel reservations in-app
- Display full reservation details (room type, bed configuration)
- Integration of restaurant reservations in itinerary
- Manual itinerary customization options
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- Face ID/biometric authentication
- Wallet/Passbook support for hotel cards
- Ability to change account phone number without support ticket
- Multiple account support per booking
- Real-time notification delivery without app being open
- Spa and transportation booking functionality
- Dining menu integration across all restaurants
- Calendar UI improvements with visual feedback
In-app purchases
Shangri
No in-app purchases
Four Seasons
No in-app purchases
