Microsoft Copilot vs E2E Service Guide
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Microsoft Copilot
This AI-powered tool streamlines your work by assisting with content creation, project management, and information retrieval. It integrates with various Microsoft applications to help you generate documents, summarize data, and organize your tasks efficiently.
- AI-powered content creation
- Integration with Word, Excel, PowerPoint, Outlook, Teams
- Summarize articles and files
- Draft emails and brainstorm ideas
- Manage projects and organize your day
- Connects to your work files and information
- Supports multiple AI models
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The Microsoft Copilot app is the AI built for work. Copilot helps you keep your work moving, from early ideas to finished documents, presentations, and more. Whether you're creating content, managing projects, organizing your day, or finding information, Copilot helps you get more done from one place. Copilot connects to Word, Excel, PowerPoint, Outlook, Teams, and more, bringing the files and information you use into one place. Create polished documents, presentations, and spreadsheets, summarize articles and files, draft emails, brainstorm ideas, analyze information, and get answers grounded in the work you're doing. Need help tackling a bigger task? With Cowork, Copilot can take on multi-step work and help deliver finished files and completed to-dos, so you spend less time piecing work together and more time making progress. Choose between leading AI models, selecting the one that's best suited to the task at hand. Whether you're writing, researching, planning, or analyzing, Copilot gives you the flexibility to work your way. Copilot also remembers what matters, connects to the files and information you use most, and helps you pick up where you left off. Upload Word, Excel, PowerPoint, images or PDF files directly from your phone to ask questions, generate summaries, and find the information you need. For organizations with a Microsoft 365 Copilot subscription, Work IQ gives Copilot a deep understanding of your organization's work, people, and relationships, delivering more intelligent, relevant, personalized and trusted assistance. Copilot is built on the same enterprise-grade security foundation as Microsoft 365 — your permissions, encryption, and compliance commitments already in place. Data processing and protection commitments differ by subscription; see the full security documentation for details. Availability of Microsoft Copilot features may vary. Some capabilities require specific licenses or may be disabled by your organization's administrator. See this webpage for more information on feature availability by license: https://support.microsoft.com/topic/understanding-the-different-microsoft-copilot-experiences-cfff4791-694a-4d90-9c9c-1eb3fb28e842 Please refer to Microsoft’s EULA for Terms of Service for Microsoft 365. By installing the app, you agree to these terms and conditions: https://learn.microsoft.com/legal/microsoft-365/microsoft-365-copilot-mobile-license-terms
E2E Service Guide
Manage your end-to-end workflows with this comprehensive service guide. Streamline operations and improve efficiency across your projects.
- End-to-end workflow management
- Service guidance
- Streamlined operations
- Project efficiency
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Service Guide is an end to end workflow management app.
Screenshots
Verdict
The clearest difference is rating: Microsoft Copilot at 4.7 against E2E Service Guide's 1.4. Microsoft Copilot also leads on review sentiment (28% vs 0%) and ratings volume (1.4M vs 8). E2E Service Guide's advantage is in-app purchases (none vs 10) and ads (none vs shown). On price and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Microsoft Copilot sells 7 in-app purchases, starting at $1.99 per month. E2E Service Guide asks for nothing beyond the download.
Microsoft Copilot holds the better App Store score, 4.7 against 1.4. That said, the two scores are not equally well evidenced: Microsoft Copilot has 1.4M ratings behind it against 8, so its average is the more settled of the two. Written reviews point the same way: 28% of Microsoft Copilot's written reviews are positive against 0% of E2E Service Guide's.
Microsoft Copilot ships an update every 6 days, E2E Service Guide fortnightly. The most recent releases landed on November 6, 2026 and November 4, 2026 respectively.
| Parameter | Microsoft Copilot | E2E Service Guide |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (1.4M ratings) — better | 1.4 (8 ratings) |
| Positive reviews | 28.3% of reviews — better | 0.0% of reviews |
| Number of ratings | 1.4M — better | 8 |
| Update frequency | Every 6 days — better | Fortnightly |
| Ads | Yes | No — better |
| In-app purchases | Yes | No — better |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #10 — better | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 26.0 | 15.5 — better |
| Further details — not scored | ||
| Size | 504 MB | 31 MB |
| Age rating | 12+ | 4+ |
| Developer | Microsoft Corporation | Siemens Gamesa Renewable Energy |
Customer experience
Microsoft Copilot
E2E Service Guide
Bugs and requests
Microsoft Copilot
Reported bugs
4 issues- Documents not saving properly
- Inability to change file names or locations
- Compatibility issues with older devices and OSes
- Unreliable syncing between devices and cloud
Requested features
4 requests- Allow opening multiple documents side-by-side
- Improve iPad optimization and user experience
- Provide better integration with third-party cloud storage
- Add more advanced formatting and editing capabilities
E2E Service Guide
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Microsoft Copilot
- Microsoft 365 Basic$1.991 Month
- Microsoft 365 Personal2 variants$9.991 Month
- Microsoft 365 Personal1 Month trial$9.991 Month
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- Microsoft 365 Family1 Month trial2 variants$12.991 Month
- Microsoft 365 Premium Monthly1 Month trial2 variants$19.991 Month
- Microsoft 365 Personal1 Month trial$99.991 Year
- Microsoft 365 Premium Annual1 Month trial$199.991 Year
E2E Service Guide
No in-app purchases
Questions
Is Microsoft Copilot free?
Is E2E Service Guide free?
Which has better reviews, Microsoft Copilot or E2E Service Guide?
Do Microsoft Copilot or E2E Service Guide have ads?
Which is updated more often, Microsoft Copilot or E2E Service Guide?
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