TRACcess eKEY vs Verint Smart Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
TRACcess eKEY
This app transforms your smartphone into a secure mobile key for accessing TRACcess locks. It allows you to open devices, log job notes, receive access permissions, and view access history. Your company's administrator manages your access rights.
- Secure mobile key functionality
- Open TRACcess devices
- Log job notes
- Receive new access permissions
- View device access history
- Transmit activity records
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The TRACcess® eKEY® App turns your smartphone into a secure, non-transferable mobile key. Install the TRACcess eKEY App on your phone to open TRACcess locks. Your company’s system administrator grants the permissions to access sites. After download, contact your System Administrator for required authorization code. TRACcess eKEY software communicates with TRACcess devices via the Bluetooth® signal on your phone. Use your eKEY app to: - Open a TRACcess device - Enter a job note - Receive new access permissions - Read a locking device to view its access history - Transmit your activity records to the TRACcess Manager system - Assign a Site ID to a TRACcess locking device
Verint Smart Support
Access customer service and support 24/7 on your mobile device. Get on-demand help with requests, training videos, troubleshooting, RMA, and warranty information.
- 24/7 on-demand support
- Customer service connection
- Training videos
- Troubleshooting tips
- RMA requests
- Warranty status checks
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Verint Smart Support™, a mobile application that empowers users to connect with Verint customer service and support 24/7, on-demand from a mobile device. Smart Support delivers the benefit of remote access to support requests, training videos, troubleshooting tips, RMA requests, warranty status, and more.
Screenshots
Verdict
The clearest difference is rating: Verint Smart Support at 5.0 against TRACcess eKEY's 2.0. TRACcess eKEY's advantage is ratings volume (24 vs 2) and update cadence (every 9 months vs every 21 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Verint Smart Support holds the better App Store score, 5.0 against 2.0. That said, the two scores are not equally well evidenced: TRACcess eKEY has 24 ratings behind it against 2, so its average is the more settled of the two.
TRACcess eKEY ships an update every 9 months, Verint Smart Support every 21 months. The most recent releases landed on September 22, 2026 and September 29, 2026 respectively.
| Parameter | TRACcess eKEY | Verint Smart Support |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (24 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 20.0% of reviews | — |
| Number of ratings | 24 — better | 2 |
| Update frequency | Every 9 months — better | Every 21 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 11 | 11.0 |
| Further details — not scored | ||
| Size | 16 MB | 50 MB |
| Age rating | 4+ | 4+ |
| Developer | Supra | Verint |
Customer experience
TRACcess eKEY
Verint Smart Support
In-app purchases
TRACcess eKEY
No in-app purchases
Verint Smart Support
No in-app purchases
Questions
Is TRACcess eKEY free?
Is Verint Smart Support free?
Which has better reviews, TRACcess eKEY or Verint Smart Support?
Do TRACcess eKEY or Verint Smart Support have ads?
Which is updated more often, TRACcess eKEY or Verint Smart Support?
Other comparisons
