TRACcess eKEY vs Oracle Field Service
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
TRACcess eKEY
This app transforms your smartphone into a secure mobile key for accessing TRACcess locks. It allows you to open devices, log job notes, receive access permissions, and view access history. Your company's administrator manages your access rights.
- Secure mobile key functionality
- Open TRACcess devices
- Log job notes
- Receive new access permissions
- View device access history
- Transmit activity records
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The TRACcess® eKEY® App turns your smartphone into a secure, non-transferable mobile key. Install the TRACcess eKEY App on your phone to open TRACcess locks. Your company’s system administrator grants the permissions to access sites. After download, contact your System Administrator for required authorization code. TRACcess eKEY software communicates with TRACcess devices via the Bluetooth® signal on your phone. Use your eKEY app to: - Open a TRACcess device - Enter a job note - Receive new access permissions - Read a locking device to view its access history - Transmit your activity records to the TRACcess Manager system - Assign a Site ID to a TRACcess locking device
Oracle Field Service
Empower mobile workers with seamless access to work activities and communications. Manage routes, update tasks, track inventory, and stay connected, even offline. Synchronizes automatically when connectivity is restored.
- Access and manage work activities
- Route management
- View activity details
- Provide activity updates
- Inventory management
- Peer communication
- Offline synchronization
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By installing this app you agree to the End User License Agreement terms at http://www.oracle.com/technetwork/licenses/eula-ofsc-mobile-ios-14-feb-18-4425385.pdf Oracle Field Service Mobile allows mobile workers to easily access, execute and manage work-related activities and ongoing communications from their mobile device. This includes retrieving activities, managing routes, viewing activity details, providing activity updates, managing inventory, communicating with peers, etc. The app works when the mobile worker does not have internet connectivity and automatically synchronizes any actions taken while offline when connectivity is established. When used with Oracle Field Service Smart Location, functionality is extended to continually gather a mobile workers coordinates when the app is running in the background. Note: Oracle Field Service Mobile requires an active Oracle Field Service subscription and features will vary based on the subscription services.
Screenshots
Verdict
The clearest difference is rating: Oracle Field Service at 4.3 against TRACcess eKEY's 2.0. Oracle Field Service also leads on update cadence (every 2 months vs every 9 months) and ratings volume (400 vs 24). TRACcess eKEY's advantage is monetization model (free vs subscription) and iOS requirement (11 vs 15.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Oracle Field Service holds the better App Store score, 4.3 against 2.0. That said, the two scores are not equally well evidenced: Oracle Field Service has 400 ratings behind it against 24, so its average is the more settled of the two. Written reviews point the same way: 20% of TRACcess eKEY's written reviews are positive against 24% of Oracle Field Service's.
TRACcess eKEY ships an update every 9 months, Oracle Field Service every 2 months. The most recent releases landed on October 24, 2026 and October 29, 2026 respectively.
| Parameter | TRACcess eKEY | Oracle Field Service |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (24 ratings) | 4.3 (400 ratings) — better |
| Positive reviews | 20.0% of reviews | 23.6% of reviews — better |
| Number of ratings | 24 | 400 — better |
| Update frequency | Every 9 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Subscription |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 11 — better | 15.0 |
| Further details — not scored | ||
| Size | 16 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | Supra | Oracle America, Inc. |
Customer experience
TRACcess eKEY
Oracle Field Service
Bugs and requests
TRACcess eKEY
Not enough reviews yet to summarise bugs or requests.
Oracle Field Service
Reported bugs
12 issues- iOS 13.1+ compatibility breaking app functionality
- FTA plugin not loading on iPhone devices
- Health check feature non-functional on iOS
- GPS/map features failing intermittently
- Configuration connection errors on startup
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- Message reply text box disappearing
- Back button stuck to top and unresponsive
- Dropdown selections jumping to page top
- Login screen ELA acceptance button unclickable
- App logging out after inactivity or iOS updates
- Work order creation failures
- Invoice data displaying as blank on iOS
Requested features
7 requests- Remember login credentials with fingerprint authentication
- Prevent automatic logout during extended idle periods
- Improve app loading and data sending speeds
- Add photo library access alongside camera option
- Display current time and cell signal strength
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- Fix back button functionality to prevent page resets
- Enable offline functionality for areas without coverage
In-app purchases
TRACcess eKEY
No in-app purchases
Oracle Field Service
No in-app purchases
Questions
Is TRACcess eKEY free?
Is Oracle Field Service free?
Which has better reviews, TRACcess eKEY or Oracle Field Service?
Do TRACcess eKEY or Oracle Field Service have ads?
Which is updated more often, TRACcess eKEY or Oracle Field Service?
Other comparisons
