BlackBerry Connect vs MyID Identity Agent
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BlackBerry Connect
This enterprise instant messaging and presence application enhances team communication and collaboration. It securely extends corporate IM platforms to mobile devices without VPNs, offering features like real-time availability and private contact management.
- Instant messaging
- Real-time presence
- Corporate directory lookup
- Secure data encryption
- Background notifications
- Conversation history search
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IMPORTANT NOTE: The BlackBerry Connect application will not operate without the necessary back-end software. Please contact your IT administrator for a username and password. BlackBerry Connect™ is an enterprise instant message (IM) and presence application that improves communication and collaboration while simultaneously protecting corporate data and respecting employee privacy. BlackBerry Connect extends corporate instant messaging platforms like Microsoft Lync and OCS to market leading mobile devices without requiring a VPN, firewall holes or servers in the DMZ. It provides instant messaging, presence, and corporate directory lookup from an easy-to-use interface. End User Features: •Keep personal contacts and IMs private •View colleagues’ real-time availability via presence •Select the best way to communicate – IM, email*, or a phone call •Receive message alerts and notifications, even when the app is in the background •Search corporate directory for a contact •Manage multiple chats in conversation view •Use swipe cell for quick actions on contacts view •View contacts by groups and favorites •Search conversation history, even in offline or airplane mode •Set presence status and personal message •Set alert and away preferences •Automatically optimized client for iPhone or iPad •Retina display support IT Features: •Protect corporate data in motion and at rest with military-grade encryption •Secure the corporate network by not requiring firewall holes or servers in the DMZ •Configure granular security policies such as strong password requirements •Prevent data leakage by disabling cut/copy/paste and separating work and personal contacts •Remote lock or wipe corporate data while preserving personal information •Detect and prevent jailbroken devices from connecting to the corporate network •Integrates with other Good mobile collaboration solutions, providing seamless and secure end-to-end business workflow *Require BlackBerry Work Please Note: BlackBerry Connect is not compatible with iPod Touch
MyID Identity Agent
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The MyID® Identity Agent App from Intercede® is an iOS application that manages the issuance of PKI credentials to users in the form of keys and certificates to phones or tablets. These credentials can be used for securing access to systems and protecting data including S/MIME signed and encrypted email, VPN authentication and 2-way SSL secure web browsing. Credentials can be written to the iOS system where they are available to apps that can access the system keystore. Credentials can also be written to an Intercede keystore, and via the App Extension Framework, the Identity Agent app acting as an Identity Provider, can provide cryptographic services (such as signing and encryption) to trusted 3rd party apps. Credentials in the Intercede keystore can be protected by a PIN or biometric (device dependent) combining the security of two-factor authentication with a simple user experience. For app developers wishing to embed PKI credentials into their own apps, the Identity Agent is also available as an SDK. The SDK simplifies credential delivery and usage while allowing app developers to maintain their own branding. Please contact Intercede for further information. Please Note: This is NOT a standalone application and will not operate without connectivity to a MyID system. MyID is a credential management system (CMS) that provides policy-driven issuance and lifecycle management of credentials to smart cards, USB tokens, virtual smart cards and mobile devices, including issuance of derived PIV credentials compliant with FIPS 201 / SP800-157. About Intercede Intercede is a software company specializing in identity and credential management with a global team of experts located in the US and UK. Intercede's MyID software enables organizations to create and use trusted digital identities for employees, citizens and machines. This allows secure access to services, facilities, information and networks. MyID meets the highest government standards yet is simple enough to be deployed onto consumer devices such as smartphones and tablets. Critically, MyID provides an easy, convenient and secure alternative to passwords. Millions of identities are managed using MyID and Intercede has provided identity verification and management services to global customers for more than twenty years. MyID is a commercial-off-the-shelf software product, designed and developed to be configurable so it can be embedded as the cornerstone of cybersecurity infrastructure for governments and corporations. Customers trusting Intercede for secure digital identity include the US and UK governments and some of the world’s largest corporations, telecommunications providers and information technology partners. For more information visit www.intercede.com
Screenshots
Verdict
The clearest difference is iOS requirement: MyID Identity Agent at 10.3 against BlackBerry Connect's 17.0. On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Both ship on a similar rhythm, roughly every 4 months. The most recent releases landed on November 1, 2026 and October 26, 2026 respectively.
| Parameter | BlackBerry Connect | MyID Identity Agent |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (129 ratings) — better | — |
| Positive reviews | 4.9% of reviews | — |
| Number of ratings | 129 — better | — |
| Update frequency | Every 4 months | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 10.3 — better |
| Further details — not scored | ||
| Size | 44 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | BlackBerry Corporation | Intercede Limited |
Bugs and requests
BlackBerry Connect
Reported bugs
33 issues- App disconnects frequently
- App fails to connect
- Messages are lost or not received
- App enters a retry loop
- App crashes or freezes
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- Login functionality is broken
- Contacts are incorrectly shown as offline
- Notifications are unreliable or missing
- App does not function correctly in the background
- Slow connection or loading times
- Inconsistent performance
- HTML code displayed in messages
- App closes when switching to other applications
- Authentication errors occur
- Incompatibility with specific iOS versions
- Poor user interface design
- Chat history is not synchronized between PC and mobile
- App stops working after updates
- Microphone input for text not functioning
- Cannot differentiate between new and viewed IMs
- App crashes when opening chat windows
- QR code and access code failed
- App freezes after logging in
- App signs in and out randomly
- Cannot sync with OCS on laptop
- Online status stuck incorrectly
- App shows phantom invitations but no actual messages
- Server busy errors
- Messages not delivered despite appearing so
- Chat messages getting deleted
- Authentication to a different user error
- Kernel panic when trying to connect
- Application not authorized error
Requested features
7 requests- Improve background operation
- Ensure reliable notifications
- Fix chat history synchronization between devices
- Add fingerprint login authentication
- Option to disable launcher feature
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- Improve status indicator visibility
- Allow copying/pasting from password vaults
MyID Identity Agent
Not enough reviews yet to summarise bugs or requests.
In-app purchases
BlackBerry Connect
No in-app purchases
MyID Identity Agent
No in-app purchases
Questions
Is BlackBerry Connect free?
Is MyID Identity Agent free?
Do BlackBerry Connect or MyID Identity Agent have ads?
Which is updated more often, BlackBerry Connect or MyID Identity Agent?
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