Zendesk Chat vs Rox.Chat

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/

Сhoose Rox.Chat to add online chat to your website. Set up the Rox.Chat app for iOS on your iPhone, iPad, or iPod touch, and monitor who is browsing your site and which pages exactly. Using this app, you can instantly see a visitor with a question, respond to his/her request, or offer help in advance. With a Rox.Chat mobile app, you need no to sit at your desktop computer constantly in order to serve all visitors. The app runs in background, when iPhone is in your pocket. Upon request from some visitor or incoming message, iPhone notifies you with a vibro, sound, and visual alert. You can answer immediately using the mobile app. Read our Privacy Policy at https://rox.chat/privacy-policy Advantages - Online consulting service 24/7 for your visitors - Client retention – leave not a single chance to your competitors! - Admin interface available in English - Operators can choose from 6 statuses which indicate their current operational mode - Notifications about messages and help requests from visitors, when the app runs in background - List of visitors browsing your site, updated in real time - Brief information about any visitor: name, location, web page opened in his browser - Online/offline chat with visitors - Chat history - Templates for frequent answers - Support for uploading files from visitors - System sounds (for notification on a new visitor or an incoming message) with the on/off switch - Password recovery - Service domain selection Frequently Asked Questions - Why shall I use this mobile app, if I am able to just open the Rox.Chat admin interface in my mobile browser? * First, the full-scale Rox.Chat admin interface cannot be optimized for limited capacities of a mobile browser. Second, mobile browsers are not designed for such usage. As soon as you send the mobile browser to background or switch to another application, your mobile device will “freeze” the Rox.Chat interface, and you will miss all visitors requesting help during this period of time. - How can I authorize in the Rox.Chat service? 1. Set up the Rox.Chat app from Apple App Store on your mobile device. 2. Run the app. 3. Enter your email address and password which you use at Rox.Chat. Hit “Log In”. - If you forgot your password, press the “Forgot your password?” button. - If you are an operator from a support team that uses Rox.Chat, then ask your system administrator for your login and password. - Should I authorize again when I restart the mobile app? *No, the credentials you previously provided are cached. When you turn your iPhone off and on again, or restart the Rox.Chat mobile app, the service starts automatically. - Will the app notify me of new incoming messages, if it is running in background? *Yes, you will get visual, vibro, and sound notifications on arrival of a message.