Live Chat Software by ProProfs vs Rox.Chat

ProProfs Live Chat Software for iPhone allows businesses to communicate with their website visitors and clients in real-time and offer them exceptional customer support on the go. The live chat software for website comes with an intelligent chat engagement feature that helps you to reach out to customers browsing your pages. You can engage visitors, capture leads, monitor operators and much more. Integrating a live help software like ProProfs Chat to your website will allow you to connect with visitors and turn them into delighted clients. Designed for businesses of all sizes, this live chat app allows you to offer customized support to visitors by helping them find anything and everything on your website. With the mobile app, you get to push URLs and use other smart features that help you escort visitors on your website. Your support operators can easily transfer files, send canned responses to frequently asked queries, and transfer chats to other operators that help customers enjoy a delightful support experience. With ProProfs live chat app for iTunes, you can help your website visitors & customers anywhere, anytime. Sending them special offers, answering customer queries instantly, finding out who’s on your website, and more becomes possible with this live chat for customer service app. All your support operators have to do is login to their ProProfs Chat app to start a chat with the site visitors to help them in real time. ProProfs Chat for iPhone offers a series of features and benefits - • Provide live support on the move • Grow leads and get more sales • Instantly resolve client queries • Track and record offline messages • Improve support team’s productivity • Feature to access control panel from iPhone/iPad • Know your website visitors with their Geo location including referrer URL • Invite visitors for live chat • Support multiple visitors through a single operator at the same time • Operator to operator messaging • Push URLS notification • Canned messages/predefined responses • Close chat feature in chat window • Operator logout functionality in operator chat window So, get started and say hello to any visitor using ProProfs Chat.

Сhoose Rox.Chat to add online chat to your website. Set up the Rox.Chat app for iOS on your iPhone, iPad, or iPod touch, and monitor who is browsing your site and which pages exactly. Using this app, you can instantly see a visitor with a question, respond to his/her request, or offer help in advance. With a Rox.Chat mobile app, you need no to sit at your desktop computer constantly in order to serve all visitors. The app runs in background, when iPhone is in your pocket. Upon request from some visitor or incoming message, iPhone notifies you with a vibro, sound, and visual alert. You can answer immediately using the mobile app. Read our Privacy Policy at https://rox.chat/privacy-policy Advantages - Online consulting service 24/7 for your visitors - Client retention – leave not a single chance to your competitors! - Admin interface available in English - Operators can choose from 6 statuses which indicate their current operational mode - Notifications about messages and help requests from visitors, when the app runs in background - List of visitors browsing your site, updated in real time - Brief information about any visitor: name, location, web page opened in his browser - Online/offline chat with visitors - Chat history - Templates for frequent answers - Support for uploading files from visitors - System sounds (for notification on a new visitor or an incoming message) with the on/off switch - Password recovery - Service domain selection Frequently Asked Questions - Why shall I use this mobile app, if I am able to just open the Rox.Chat admin interface in my mobile browser? * First, the full-scale Rox.Chat admin interface cannot be optimized for limited capacities of a mobile browser. Second, mobile browsers are not designed for such usage. As soon as you send the mobile browser to background or switch to another application, your mobile device will “freeze” the Rox.Chat interface, and you will miss all visitors requesting help during this period of time. - How can I authorize in the Rox.Chat service? 1. Set up the Rox.Chat app from Apple App Store on your mobile device. 2. Run the app. 3. Enter your email address and password which you use at Rox.Chat. Hit “Log In”. - If you forgot your password, press the “Forgot your password?” button. - If you are an operator from a support team that uses Rox.Chat, then ask your system administrator for your login and password. - Should I authorize again when I restart the mobile app? *No, the credentials you previously provided are cached. When you turn your iPhone off and on again, or restart the Rox.Chat mobile app, the service starts automatically. - Will the app notify me of new incoming messages, if it is running in background? *Yes, you will get visual, vibro, and sound notifications on arrival of a message.