Zendesk Chat vs DuetPay
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Zendesk Chat
This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.
- Manage conversations on the go
- Monitor website visitors in real-time
- View visitor website activity
- Push notifications for new messages
- Agent-to-agent chat collaboration
- Pre-written response shortcuts
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Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/
DuetPay
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DuetPay is the phone app for Duet merchants: get paid in person, dual-priced, without leaving the job. Every price shows both ways — the cash price and the card price — exactly as your Duet account is set up. Type an amount and charge it, or build an invoice from your catalog and send it before you're back in the truck. GET PAID FIVE WAYS • Tap, insert or swipe on a Square reader over Bluetooth • Type a card in • Record cash or a check • Text or share a payment link your customer pays from their phone • Send an invoice by email and let them pay online KNOW THE MOMENT YOU'RE PAID A notification lands on your phone for every payment, whichever way it was made — card, bank, cash or check. EVERYTHING IN ONE PLACE Today's takings, who still owes you, every invoice and its status, every customer and their history, refunds when you need them. DuetPay works with your existing Duet account. Sign up at duetpay.io, connect Square, then sign in here with the same email and password.
Screenshots
Verdict
The clearest difference is update cadence: DuetPay at every 9 days against Zendesk Chat's every 6 weeks. On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Zendesk Chat ships an update every 6 weeks, DuetPay every 9 days. The most recent releases landed on October 22, 2026 and October 10, 2026 respectively.
| Parameter | Zendesk Chat | DuetPay |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (756 ratings) — better | — |
| Positive reviews | 68.9% of reviews | — |
| Number of ratings | 756 — better | — |
| Update frequency | Every 6 weeks | Every 9 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 17.0 | 17.0 |
| Further details — not scored | ||
| Size | 48 MB | 132 MB |
| Age rating | 4+ | 4+ |
| Developer | Zendesk | AutomateWithUs, Inc. |
Bugs and requests
Zendesk Chat
Reported bugs
5 issues- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display
Requested features
5 requests- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications
DuetPay
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Zendesk Chat
No in-app purchases
DuetPay
No in-app purchases









