Comparison

Zendesk Chat vs DuetPay

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zendesk Chat

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

Highlights
  • Manage conversations on the go
  • Monitor website visitors in real-time
  • View visitor website activity
  • Push notifications for new messages
  • Agent-to-agent chat collaboration
  • Pre-written response shortcuts
Features
Read full description

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/

About

DuetPay

Features
Read full description

DuetPay is the phone app for Duet merchants: get paid in person, dual-priced, without leaving the job. Every price shows both ways — the cash price and the card price — exactly as your Duet account is set up. Type an amount and charge it, or build an invoice from your catalog and send it before you're back in the truck. GET PAID FIVE WAYS • Tap, insert or swipe on a Square reader over Bluetooth • Type a card in • Record cash or a check • Text or share a payment link your customer pays from their phone • Send an invoice by email and let them pay online KNOW THE MOMENT YOU'RE PAID A notification lands on your phone for every payment, whichever way it was made — card, bank, cash or check. EVERYTHING IN ONE PLACE Today's takings, who still owes you, every invoice and its status, every customer and their history, refunds when you need them. DuetPay works with your existing Duet account. Sign up at duetpay.io, connect Square, then sign in here with the same email and password.

Screenshots

Zendesk Chat4 screens
DuetPay4 screens

Verdict

The call

The clearest difference is update cadence: DuetPay at every 9 days against Zendesk Chat's every 6 weeks. On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Zendesk Chat ships an update every 6 weeks, DuetPay every 9 days. The most recent releases landed on October 22, 2026 and October 10, 2026 respectively.

Scorecard1 real difference · 9 level
Zendesk Chat versus DuetPay: the parameters behind the verdict, then further details
ParameterZendesk ChatDuetPay
PriceFreeFree
Rating4.5 (756 ratings) — better—
Positive reviews68.9% of reviews—
Number of ratings756 — better—
Update frequencyEvery 6 weeksEvery 9 days — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPad — betteriPhone
Requires iOS17.017.0
Further details — not scored
Size48 MB132 MB
Age rating4+4+
DeveloperZendeskAutomateWithUs, Inc.

Bugs and requests

Zendesk Chat

Reported bugs

5 issues
  • App freezes and crashes
  • Login button not working
  • Inability to see full chat messages
  • Disconnections and lost chats
  • Incorrect online/offline status display

Requested features

5 requests
  • Dark mode option
  • Ability to stay logged in and receive notifications in the background
  • Improved chat history and visitor tracking
  • iPad app support
  • Customization options for alerts and notifications

DuetPay

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Zendesk Chat

No in-app purchases

None

DuetPay

No in-app purchases

Questions

Is Zendesk Chat free?
Zendesk Chat is free to download, with no in-app purchases.
Is DuetPay free?
DuetPay is free to download, with no in-app purchases.
Do Zendesk Chat or DuetPay have ads?
Neither Zendesk Chat nor DuetPay shows ads.
Which is updated more often, Zendesk Chat or DuetPay?
Zendesk Chat ships an update every 6 weeks, and DuetPay every 9 days. Most recently, Zendesk Chat was updated on October 22, 2026 and DuetPay on October 10, 2026.

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